Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Verizon)
Average customer rating
4.8
(5,004 Reviews)
Rating breakdown 5,004 reviews
5 Stars
4,181
4 Stars
623
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,662 out of
4,822)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Verizon)
Customer Rating
5
My review is 4 Galaxy S10 Plus w/512GB
on August 9, 2021
Posted by: Beachy Keen
from Florida
Expertise:Intermediate
I've had this phone since it came out and haven't moved off to buy a new Galaxy because I cannot get the color I want with the storage I want.
Phantom Red would be awesome but I can't get 512 GB storage. I've tried the external cards but they go bad no matter who you buy from and I'm not comfortable putting my photos on a cloud or relying on an external device that may go bad and/or lose my photos, downloads and gifs. I'm heavy into graphics in my writings.
For the amount of money I pay for a device, I do not want to be told I must purchase black to get 512 GB or choose less GB. Samsung has me spoiled so what can you do to fix this Samsung? I'm a TMobil subscriber.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Adding the s pen was amazing and I love the camera
on August 9, 2021
Posted by: Pbowen1876
from Georgia
Expertise:Expert
[This review was collected as part of a promotion.] Had mine about 6-7 months and I love it! The camera is amazing, and I love the addition of the s pen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 18, 2021
Hello Pbowen1876, we are thrilled to know you're getting great use out of all the wonderful features this phone has to offer. Thank you for picking Samsung! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Took Away the Best Part about the Galaxy Line
on August 8, 2021
Posted by: 3jobs0Life
from Friday Harbor, Wa
Expertise:Expert
Removable memory cards have always been why I keep coming back to Samsung Galaxy Phones. That and waterproof rating. This phone is at least still waterproof, but without being able to use a micro SD card I can't use it. I take photos for work and I'm a mom, I take thousands of photos per year, crazy as it sounds, I like being able to have 30,000 photos and videos on my phone and know that if it's gets crushed I can pull that card out and not lose a photo. Cloud storage is only so good, it won't save the photos fast enough to avert disaster if I lose my work before the cloud can get it backed up because I often work in areas without service. Very dissappointed this feature isn't on the S21 and I will not be using this phone because of it.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 9, 2021
Hello 3jobs0Life, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Much to offer, completely satisfied
on August 7, 2021
Posted by: Becca
from Ohio
So much to offer, I love the variety this phone has
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 19, 2021
Hello Becca, that's great to hear! Thank you for choosing Samsung. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on August 5, 2021
Posted by: Estyluv
from Maryland, MD
Expertise:Beginner
I bought this a month ago and anytime I make calls on wattsapp the person on the other end hardly hears me. I don't know if this Is a system issue or if I can fix it myself??
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
AWESOME
on August 4, 2021
Posted by: Brotha G
from Detroit, MI
Expertise:Expert
This is definitely an upgrade from the S20 plus 5G.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 5, 2021
Hello Brotha G, that's awesome to hear! Thanks so much for picking Samsung! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
its Samsung its the future of technology
on August 4, 2021
Posted by: Rami
from Arizona
Expertise:Intermediate
Samsung is the only technology I will always have, Its Samsung not iphone , when we say Samsung we say future technology, fun, joy, all in 1 from phones to TV or or or, its always the right fun devices to own,
thanks Samsung you done it again and again rocking it
thanks Samsung you done it again and again rocking it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 4, 2021
Hello Rami, that's excellent to hear! Thank you for being a loyal Samsung customer. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
More and more problems arising.
on August 3, 2021
Posted by: Nsmoothrider
Expertise:Expert
This phone is super fast when it works properly. The camera is amazing. There are times it won't let me touch things on the screen. The switch between 4g and 5g often causes calls to drop or makes the phone have a jammed service connection. I have to go into airplane mode everyday and take it out again for the serivce to straighten out or reconnect. The GPS spins often and can't figure out what direction it is heading. Sometimes this can be corrected by force closing maps and then turning off then on location. If the phone doesn't restart everyday it gets slow and doesn't want to function properly. The s9 plus is still the best best phone samsung has made. The only reason I got this phone is I needed more storage space with all the apps and business I do in my phone. It's almost worth going back to the S9 plus and deal it being a little slower. At least the s9 plus works consistently.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 4, 2021
Hello Nsmoothrider, thank you for bringing this to our attention. I understand how frustrating this experience must be. We would like to look into these issues further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143574398
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143574398
^Elizabeth
Written by a customer while visiting Samsung US