Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Verizon)
Average customer rating
4.8
(5,004 Reviews)
Rating breakdown 5,004 reviews
5 Stars
4,181
4 Stars
623
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,662 out of
4,822)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Verizon)
Customer Rating
5
Amazing cameras!
on September 1, 2021
Posted by: Anonymous
from Spring,TX
Expertise:Intermediate
[This review was collected as part of a promotion.] Been using the s21 ultra for 2 months and have to say it's an amazing device incredible camera with the space zoom feature
Can't ask for more, combining that and an amazing phone performance.
C-C-C-C-C-OMBO BREAKER .
Can't ask for more, combining that and an amazing phone performance.
C-C-C-C-C-OMBO BREAKER .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great camera...worthless without micro sd card.
on August 31, 2021
Posted by: csh3p
from US
Expertise:Intermediate
This phone has a wonderful camera, but without a micro sd card, it's worthless. I use the cloud for BACKUP, not for my primary storage. I like having my music and photos local...it's just faster and I can access MY things from MY phone even when I'm not connected (remote areas where I often travel). Later Samsung. I won't be upgrading this go around.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 8, 2021
Hello csh3p, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Phone I Have Ever Owned. Period.
on August 27, 2021
Posted by: Aeon
from Hobart, IN
I've had plenty of Samsung phones, LG phones, and even a OnePlus recently. This is hands down the worst phone I've ever owned.
First off, I get service basically nowhere. Ever. And I live in Chicagoland, one of the densest coverage spots on the map. And the times I do get service, it drops consistently. I'm talking every 5 to 10 minutes it just stops working almost completely. Apps freeze. Because they're stuck in screens trying to load data. It will say 5G or 4G LTE, but I will have no service. Only turning Airplane mode on and off helps bring data back. And this is consistently, every day.
Major apps don't work correctly on it, such as Messenger. They will randomly minimize or close with no error message. Stuff just feels...off when I'm using it. Things will happen in apps that make no sense at all.
And before anyone recommends turning off 5G, or factory resetting my phone, just know it's been like this from the beginning. I even bought a new SIM card because I heard they can get worn out. No difference at all.
This one phone really makes me question ever buying a Samsung again. If this is the direction their phones are heading, then I want no part in the company.
First off, I get service basically nowhere. Ever. And I live in Chicagoland, one of the densest coverage spots on the map. And the times I do get service, it drops consistently. I'm talking every 5 to 10 minutes it just stops working almost completely. Apps freeze. Because they're stuck in screens trying to load data. It will say 5G or 4G LTE, but I will have no service. Only turning Airplane mode on and off helps bring data back. And this is consistently, every day.
Major apps don't work correctly on it, such as Messenger. They will randomly minimize or close with no error message. Stuff just feels...off when I'm using it. Things will happen in apps that make no sense at all.
And before anyone recommends turning off 5G, or factory resetting my phone, just know it's been like this from the beginning. I even bought a new SIM card because I heard they can get worn out. No difference at all.
This one phone really makes me question ever buying a Samsung again. If this is the direction their phones are heading, then I want no part in the company.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 21, 2021
Hello Aeon, thank you for reaching out. If I were in your position, I would be upset too. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001598/) to an article that will help you troubleshoot the poor signal. In order for us to look further into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143723583
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143723583
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Missing Notes
on August 27, 2021
Posted by: Neicee
from Philadelphia, Pa
Expertise:Beginner
It's been less than a month with the S21 Ultra 5G. Still getting acquainted after parting with my galaxy s8. I cannot find my Samsung Secure Notes that should have crossed from the S8. This is highly upsetting for me. ARE MY S8 SECURE NOTES HIDDEN SOMEWHERE ELSE ON THE S21 ULTRA 5G? PLEASE, I NEED HELP!!!!!
I would recommend this to a friend!
Performance
1
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Overheats
on August 27, 2021
Posted by: Luv galaxy
from New York
Expertise:Expert
This phone gets way too hot way too fast. I have had samsung devices for over 10 years now. I was really excited to upgrade to this device, however, when I got it and started using it, total disappointment. I find the camera quality is not as great as compared to the s21 which I had b4 I got this ultra. The phone overheats and can't be held in hands for a long time. It has gotten so hot from the time I started doing this review. All my sisters and I got this phone and we all are experiencing this. I would not recommend this phone. I would say keep s21 if you don't mind a smaller phone. I worry that this phone may overheat and catch fire like the note 7 did.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
It's heavy
on August 25, 2021
Posted by: MomOf4Angels
from In the mitten
Expertise:Intermediate
I don't like how big and bulky this phone is. It is also very heavy. It has a great camera and other nice features but I do miss being able to expand my memory with an sd card.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 27, 2021
Hello MomOf4Angels, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Survived the river!
on August 17, 2021
Posted by: Flame12
from Pocatello, ID
Expertise:Intermediate
I just recently bought my phone, about a month and a half ago. Had to tell my story that could have easily ended in disaster!!
Day 3 on the river! Started good. First dunk in the river because I had to test my skills standing on my kayak. Did it the second time! Second "dip" was an unfortunate turn of events. Tried to adjust. My ball cap. Sunglasses (prescription) went in the water. Leaned over to grab them and kayak flipped. I did get the sunglasses! Good thing Gerry was right next to me. Got the boat flipped over, full of water. All my crap floating down river towards the others. Phone at the bottom of thigh deep water, nowhere to be seen. Got the boat to the rivers edge before it sunk. Then I'm frantically walking up river in the stinking deep water trying to find my phone. Gerry yelling at me to just let it go. You're not going to find it. Gary comes up river to help. And lo and behold finds my phone. Get back to shore and my phone is up and running! We couldn't believe it. Still had a ways to go, but all was good in the end. Let's just say, memorable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 20, 2021
Hello Flame12, that's excellent news! Thank you for choosing Samsung. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Best phone right now
on August 16, 2021
Posted by: Fran
from Texas
Expertise:Intermediate
So far almost perfect; and I expect it will stay that way
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 18, 2021
Hello Fran, that's excellent news! Thank you for choosing Samsung. ^Elizabeth
Written by a customer while visiting Samsung US