Customer reviews from Mattel Shop
Mattel - ESCAPE ROOM IN A BOX WALKING
Average customer rating
3.9
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
10
4 Stars
1
3 Stars
1
2 Stars
5
1 Star
0
69%of customers recommend this product.
(
11 out of
16)
Customer Reviews for Mattel - ESCAPE ROOM IN A BOX WALKING
Customer Rating
2
Missing Puzzle Pieces Required to Finish
on August 21, 2023
Posted by: MichelleMT
I want to say this game was fun, but an important piece that you apparently get later was completely missing. We spent so long trying to figure out the puzzles without it (which we got a couple), but we couldn’t complete the game because it was required for all the last puzzles. Very disappointed. We looked EVERYWHERE and through all the trash, nothing. Pretty bummed out I wasted my money on this game now.
Response from Mattel ShopBy Mattel Consumer Services, Mattel Consumer Services, August 22, 2023
We're sorry to hear this. Please reach out to our Consumer Services team for help. Phone support is available at 800-524-8697, Mon.- Fri., 9 a.m. - 6 p.m. EST. https://service.mattel.com/us/results.aspx?Ntt=GNG62
Written by a customer while visiting Mattel Shop
