Customer reviews from gracobaby.com
Graco - Pack 'n Play Newborn2Toddler Playard - Mahan
Average customer rating
4.7
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
113
4 Stars
15
3 Stars
8
2 Stars
1
1 Star
3
91%of customers recommend this product.
(
107 out of
117)
Customer Reviews for Graco - Pack 'n Play Newborn2Toddler Playard - Mahan
Posted by: Grandpa656
Verified Purchase:Yes
The sheets sold for this unit have an extra three inches on the end so are not form fitted and have no elastic so can bunch up with baby. There is only one mattress so either use bed or play pen but can’t use both at same time if you have got two kids at same time as alluded to in ads. Also, if child is sleeping in bed, can’t use changing table in middle of the night as it only works when clipped on. Bottom is rounded so can’t stand alone.
Response from gracobaby.comBy Graco, Consumer Services , June 14, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Small Storage Organizer
on May 27, 2021
Posted by: Momof2Martinez
I love the height this model offers. However, I do not understand why the storage organizer is smaller than other models. I tried to order the larger storage organizer, but was told it was against policy if it was not purchased with the original set. Given how much more expensive this was than other models, it was disappointing. Also, I think it should come with a mattress for both the travel bassinet and the play yard rather than having to switch them back and forth-- it is impossible to use both at the same time.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, May 28, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Posted by: z J M
Verified Purchase:Yes
I want to know why this Playard does not come with an actual mattress and since not what is best, safe mattress that goes with this.
Than you!
Than you!
Written by a customer while visiting gracobaby.com
Customer Rating
3
Not standard Pack 'n Play Size
on January 18, 2022
Posted by: Becca71
from Columbia, MD
I wish I had opened the box sooner. Please note, the size of the pack 'n play is not standard. You will not be able to find fitted sheets or a mattress that fits this. The dimensions of the "mattress" it comes with are 26" (width) and 33" (length). Most pack n' plays are 26" (width) and 38" length. Any additional product that is for a pack n' play will not fit this product. Aside from that, it's a nice, well-built product. It seems inconvenient that I will have to remove the changing pad when my baby sleeps and then put it back on when it's time to change. I don't see that being very useful.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, January 19, 2022
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Posted by: Nuna
from NJ
Verified Purchase:Yes
This is s as great piece of baby equipment. Although our grandson isn’t born yet, we purchased early to have it ready. I will admit I was disappointed that I received a previously purchased play yard. My son and I assembled it, he unboxed it, and I didn’t realize until halfway through assembling that there was no “plastic wrapping” on parts that should have been in a bag! The seat portion was partially assembled and clearly found too difficult to assemble and returned. It was hard to assemble (the seat portion), but we powered through because I do love the versatility of this unit. Just do a better job of checking and repackaging returns.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Posted by: Rpappas
from Niles, Mi
Verified Purchase:Yes
Love this play pen! Saves my back to change diapers at a height I don't have to bend over. I'm a 5'8" grandmomma & got this to have at my house when grandbaby visits. I put the diaper & wipes holder over the higher edge of the bed rather than where they show it in directions. For me, this again helps so I don't have to bend over stressing my back at all. He also loves the vibrating bed. And at my house he sleeps in the bassinet perfectly fine being only a few weeks old so far. And when he's older I can see the pen working well like any other. Not sure about the toddler bed. Overall this thing is pricey, but for me, it was worth it.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com
Customer Rating
1
Highly disappointed.
on September 5, 2020
Posted by: Shy12
from Modesto.CA
I bought this to use as a bassinet in my room for my newborn. The specs say that it’s 36x24 when in reality the bassinet part measures 34x26. It’s very hard to find a play pen mattress that’s not 38x24 much less 34x26.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Service, September 9, 2020
Thanks for reaching out to share your experience and feedback with us! The Newborn2Toddler Playard is approximately 36" W x 42" H x 28.5" D. The playard includes the mattress designed for use with the playard. For the safety of your little one, we don't recommend use of any aftermarket mattress with our playards. If you have any questions, please reach out to our Consumer Care Team M-F, 8am-5pm EST at 800-345-4109. Thanks again!
Written by a customer while visiting gracobaby.com
Customer Rating
1
Missing parts
on March 27, 2019
Posted by: Cv96
I just bought this and it didnt come with the two hooks to assemble the pocket storage on the side of the bassinet
Response from gracobaby.comBy Graco, Consumer Services, June 13, 2019
Thank you for your feedback. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com