Customer reviews from snowjoe.com
Snow Joe - iON+ 24VBAT-XR EcoSharp Pro Lithium-Ion Battery | 24 Volt | 5.0 Ah
Average customer rating
3.8
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
11
4 Stars
4
3 Stars
0
2 Stars
2
1 Star
4
Customer Reviews for Snow Joe - iON+ 24VBAT-XR EcoSharp Pro Lithium-Ion Battery | 24 Volt | 5.0 Ah
Posted by: Vonne
from Colorado Springs
Verified Purchase:Yes
Waiting for a chance to use it so I don't know how it works yet.
Written by a customer while visiting snowjoe.com
Posted by: Pizza
Verified Purchase:Yes
I haven't tried the battery yet, but it came as it was supposed to.
Written by a customer while visiting snowjoe.com
Customer Rating
2
on December 9, 2025
Posted by: Anonymous
from Chicago ill
I need to return the battery my snow blower keeps cutting off with the battery’s
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, December 10, 2025
Hello Larry,
Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced. This is certainly not the level of service or performance we aim to provide.
After reviewing your concern, we found that the replacement battery you purchased has a lower power rating and is not the correct match for your snow blower model. This difference in power can cause the unit to shut off during use. One of our team members has already provided you with the correct battery information to ensure compatibility and proper performance moving forward.
We truly appreciate you bringing this to our attention, and we apologize again for any frustration this issue may have caused. If there is anything else we can assist you with, please feel free to reach out—we’re here to help.
Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced. This is certainly not the level of service or performance we aim to provide.
After reviewing your concern, we found that the replacement battery you purchased has a lower power rating and is not the correct match for your snow blower model. This difference in power can cause the unit to shut off during use. One of our team members has already provided you with the correct battery information to ensure compatibility and proper performance moving forward.
We truly appreciate you bringing this to our attention, and we apologize again for any frustration this issue may have caused. If there is anything else we can assist you with, please feel free to reach out—we’re here to help.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Hate snow Joe
on January 26, 2026
Posted by: Snow Joe Joe
from Bridgeport CT
My battery did not last one year I used 3 time it smell like burning and small Joe does not work.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 27, 2026
Dear Valued Customer,
We sincerely apologize for the issues you’ve experienced with your Snow Joe battery. This is certainly not the experience we want for our customers.
Please know that we will further investigate this matter, and one of our team members will be reaching out to you directly to assist and help resolve the situation. We appreciate your patience and the opportunity to make this right
We sincerely apologize for the issues you’ve experienced with your Snow Joe battery. This is certainly not the experience we want for our customers.
Please know that we will further investigate this matter, and one of our team members will be reaching out to you directly to assist and help resolve the situation. We appreciate your patience and the opportunity to make this right
Written by a customer while visiting snowjoe.com
Customer Rating
1
Horrible Battery
on January 27, 2026
Posted by: Tina A in NJ
from Phillipsburg NJ
Got the snow joe snow shovel/thrower. Fully charged and used it Sunday. It was fine. Brought inside and charged it up for Monday. Put it on the unit and nothing. Completely dead. Thought ok maybe it wasn’t on charger correctly. Put it back on and it was fully charged. Took it off and pushed the button to check, nothing. Put it on machine, nothing. Put it back on the charger and now nothing. One use and battery is crapped out
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 29, 2026
Dear Valued Customer,
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the inconvenience you’ve experienced. This is certainly not the performance or reliability we expect from our products, and we understand how frustrating it must be to encounter a battery issue after just one use.
We would like the opportunity to further investigate this matter to determine what may have gone wrong and to ensure an appropriate resolution. Please reach out to us directly, and our team will be more than happy to assist.
You can contact us at our toll-free number, 1-866-225-9723, Monday through Saturday, from 10 AM–6 PM EST. We appreciate your patience and look forward to helping make this right.
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the inconvenience you’ve experienced. This is certainly not the performance or reliability we expect from our products, and we understand how frustrating it must be to encounter a battery issue after just one use.
We would like the opportunity to further investigate this matter to determine what may have gone wrong and to ensure an appropriate resolution. Please reach out to us directly, and our team will be more than happy to assist.
You can contact us at our toll-free number, 1-866-225-9723, Monday through Saturday, from 10 AM–6 PM EST. We appreciate your patience and look forward to helping make this right.
Written by a customer while visiting snowjoe.com