Hello Larry,

Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced. This is certainly not the level of service or performance we aim to provide.

After reviewing your concern, we found that the replacement battery you purchased has a lower power rating and is not the correct match for your snow blower model. This difference in power can cause the unit to shut off during use. One of our team members has already provided you with the correct battery information to ensure compatibility and proper performance moving forward.

We truly appreciate you bringing this to our attention, and we apologize again for any frustration this issue may have caused. If there is anything else we can assist you with, please feel free to reach out—we’re here to help.