Customer reviews from snowjoe.com
Sun Joe - SPX-ESW4 - Gray
Average customer rating
4.2 out of 5
4.2
(30 Reviews)
Open Ratings Snapshot
Rating breakdown 30 reviews
5 Stars
19
4 Stars
4
3 Stars
3
2 Stars
1
1 Star
3
Best Buy Privacy Policy
Customer Reviews for Sun Joe - SPX-ESW4 - Gray
Customer Rating
1 out of 5
1
Junk
on May 18, 2024
Posted by: SJK2
Broke during 2nd use. While using it, water started leaking, then shooting out of the joint.
Written by a customer while visiting snowjoe.com
Customer Rating
3 out of 5
3
Product issues
on January 10, 2023
Posted by: Linda Mae
from Akron ohio
this product useful but not when part breaks and under warranty and part not in stock and cannot use it with out the part for the middle pole piece unless that section can be replaced the part it connects to you did have in stock and sent that but still need the other part to attach to the other poleA
Another custoner has the same problem and posted a photo 3 years ago
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, January 13, 2023
Dear Valued Customer,

Thank you for taking the time to provide feedback on this product. We are very sorry to hear you are having an issue with this item. Rest assure, we are working hard to get this part back in stock. If you have any other questions or concerns, please feel free to reach out to us. Our toll-free number is 866-766-9563 (Monday through Friday from 8am-8pm EST, Saturday and Sunday from 8am-8pm EST). We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
4 out of 5
4
On power washer extension SPS-ESW4
on November 8, 2022
Posted by: Linda mae
from Akron Ohio
I contacted online for parts and only one was in stock and received it but the other one was out of stock and cannot use the extension pole without it and since not in stock and under warrantly as yet if not corrected to be sent a whole new set then. I see by reviews others have reported the issue of broken also .Part I recevied was the transfer adapter but still need the extension wand first piece
Written by a customer while visiting snowjoe.com
Customer Rating
1 out of 5
1
Does not work with SPX3001 Pressure Washer
on September 7, 2021
Posted by: GilE
from Charleston, SC
I have tried to connect and went as far as unscrewing the entire handle assembly to just verify compatibility. The handle assembly with the SPX3001 does not detach the way it depicts in the instructions. The washer pod also does a very poor job and takes you longer utilizing than just point and spraying the wand at the concrete surface to thoroughly clean the driveway.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 20, 2022
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.

Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
5 out of 5
5
No back ache!
on November 14, 2020
Posted by: Maggie Lea
from East Tennessee
Verified Purchase:Yes
My husband loves the pressure washer I got for him 2 years back, but he always complained of a back ache from leaning slightly (he's tall). I got the extension for that reason primarily. 2 lengths and problem solved. I really like the ease of the transition coupler that came with it.
Written by a customer while visiting snowjoe.com
Customer Rating
5 out of 5
5
Great Extension Piece
on September 17, 2020
Posted by: Joe E
from Connecticut
Verified Purchase:Yes
Needed to power wash some second story windows and this did the trick. Slightly unbalanced using all the bits but had no loss of pressure compared to the standard hookup. Best is you can use some or all of the extensions for the best reach.
Written by a customer while visiting snowjoe.com
Customer Rating
1 out of 5
1
Broke on first use
on August 19, 2020
Posted by: Meaghan
I was excited to finally clean the back of my house with this extension. While I was in the middle of cleaning the upper portion of the house, the pole snapped at the base and now I can’t even use it....products should not break the first time you use them.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 17, 2020
Dear Valued Customer,

So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.

Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
5 out of 5
5
Good product
on June 5, 2020
Posted by: JoseJose
from Aurora illinois
I was ready to used a extansion wand when the last part to connect the pressure was not in the box how I can get one so I can finished my job
Written by a customer while visiting snowjoe.com
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