[This review was collected as part of a promotion.] Happy with this laptop so far in terms of features and footprint. However, the 'g' key is already falling off the keyboard, despite our only receiving it less than 1 month ago. This is a laptop we are using for our children's distance learning, and now we're going to have to ship it back to Lenovo to get fixed. Yes, we could have paid more for an onsite service warranty and avoided the need to ship it back, but there is no way that a high quality laptop should have a key already falling off after 1 month!
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, September 30, 2020
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We want our customers to have a superb experience as you help us to continually evaluate our current products and services, and if necessary, change to meet your needs better. We apologize for your inconvenience.
Our Technical Support can be accessed at https://support.lenovo.com/us/en/.
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