Customer reviews from otterbox.com
OtterBox - Strada Via Case for Apple iPhone 12 Pro Max
Average customer rating
3.7
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
7
4 Stars
0
3 Stars
1
2 Stars
5
1 Star
0
54%of customers recommend this product.
(
7 out of
13)
Customer Reviews for OtterBox - Strada Via Case for Apple iPhone 12 Pro Max
Posted by: Nina
Verified Purchase:Yes
love this case my phone is secure for sure I would like to see more colors in this
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kishan
Verified Purchase:Yes
I got it since I was using Strada case for my previous iPhone which was perfect for me. The case is too bulky and thinking of returning it. I was misled by title Strada
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 30, 2020
Hi there!
We're sorry to hear about your disappointment with your Strada Series Via case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you're looking for a Strada Series case similar to what you're used to, check that out here: https://www.otterbox.com/en-us/iphone-12-pro-max/77-65468.html#prefn1=featuresRefinements&prefv1=Wallet&start=1
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Strada Series Via case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you're looking for a Strada Series case similar to what you're used to, check that out here: https://www.otterbox.com/en-us/iphone-12-pro-max/77-65468.html#prefn1=featuresRefinements&prefv1=Wallet&start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ford superduty
Verified Purchase:Yes
I bought this months ago I don’t like the way it feels it’s too loose I’m afraid it doesn’t protect my phone the way the older models did
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 22, 2020
Hi there,
We're so sorry you're feeling as though this Strada Series case is headed down the path to reduced quality. We assure you this wasn't our intent at all.
We put forth every effort - from design and materials to manufacturing and post-production testing - to ensure this case will provide some of the best protection available to safeguard your investment, and we trust it will prove itself time and time again. If you're still unsure, please feel free to reach out to us below, and we'd love to boost your confidence!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're so sorry you're feeling as though this Strada Series case is headed down the path to reduced quality. We assure you this wasn't our intent at all.
We put forth every effort - from design and materials to manufacturing and post-production testing - to ensure this case will provide some of the best protection available to safeguard your investment, and we trust it will prove itself time and time again. If you're still unsure, please feel free to reach out to us below, and we'd love to boost your confidence!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: SaintNicolas
Verified Purchase:Yes
Bought it about 2 or 3 weeks ago, and I don’t like the way it fits. The volume buttons are hard to click too.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 29, 2020
Hi Nicolas,
We're so sorry you're not exactly loving this Strada Series case!
Please keep in mind new cases require a period of consistent use to 'break things in.' Buttons may be stubborn at first, but they should warm up after a couple of weeks.
If you're still having trouble, please feel free to reach out to us below and we'd love to dive in with some more troubleshooting tips!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're so sorry you're not exactly loving this Strada Series case!
Please keep in mind new cases require a period of consistent use to 'break things in.' Buttons may be stubborn at first, but they should warm up after a couple of weeks.
If you're still having trouble, please feel free to reach out to us below and we'd love to dive in with some more troubleshooting tips!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Henrique80
Verified Purchase:Yes
I bought this two months ago, it’s a great protector nice and good looking, it’s thick build offers great protection for the front and back, but the shape is all wrong it’s to wide, I have big hands and even then the edges are sharp and uncomfortable, any one with smaller hands would feel they are being cut, maybe the design team need to hold this case for a whole to see the flaws, maybe cut the edges off and the make a smooth cut!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 10, 2021
Hey TheQ,
We're sorry to hear you aren't a fan of the Strada Series. The product shouldn't be this uncomfortable so something's not right. Please give us a ring at 1-855-688-7269 and we'll look into this further for you!
Cheers,
OtterBox Customer Service Team
We're sorry to hear you aren't a fan of the Strada Series. The product shouldn't be this uncomfortable so something's not right. Please give us a ring at 1-855-688-7269 and we'll look into this further for you!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Cris_G
Verified Purchase:Yes
Ive previously had 2 strada cases and liked how it was an actual case wrapped in leather. I recognize the new iPhone 12 pro max is a bigger phone but it feels more like I’m holding a book rather than my phone. The case doesn’t have a seemless closing like previous models of the case. The quality doesn’t feel the best either. I believe the case does keep your phone safe but it’s just to bulky and isn’t comfortable to hold.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 29, 2020
HI Cris,
We're so sorry you're feeling as though this Strada Series case is headed down the path to reduced quality! That wasn't our intention at all.
This case was designed with specific dimensions to maximize protection, but we understand it's not for everyone. If you're looking for something different, please feel free to check out our other iPhone 12 Pro Max cases below!
bit.ly/OBiPhone12ProMax
Best,
OtterBox Customer Service Team
We're so sorry you're feeling as though this Strada Series case is headed down the path to reduced quality! That wasn't our intention at all.
This case was designed with specific dimensions to maximize protection, but we understand it's not for everyone. If you're looking for something different, please feel free to check out our other iPhone 12 Pro Max cases below!
bit.ly/OBiPhone12ProMax
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: gwcheney
Verified Purchase:Yes
I have used the Strada Style case for a few years now and love it. It offers protection on all sides and I love how easy it is to open. It Does take a little getting use to taking pictures because of the way the case opens but it's not a deal breaker. I plan on using this style case moving forward :)
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dez091
Verified Purchase:Yes
I brought a wallet case for this 12 pro max and I love it . Otter box has the best to offer it’s customers
I would recommend this to a friend!
Written by a customer while visiting otterbox.com