Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 / 12 Pro
Average customer rating
3.5
(74 Reviews)
Rating breakdown 74 reviews
5 Stars
29
4 Stars
13
3 Stars
12
2 Stars
6
1 Star
14
57%of customers recommend this product.
(
39 out of
68)
Customer Reviews for OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 / 12 Pro
Posted by: ydl1991
Verified Purchase:Yes
It’s the first clear otter pop ... must say I’m impressed. It looks great and it’s very protective at the same time
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Xcali3ur
Verified Purchase:Yes
The popsocket doesn’t even hold the case upright! The buttons leave no tactical feel whatsoever, so you can’t even tell when you raise or lower volume. What type of design is this? This case is a joke and should be pulled from the shelves.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 9, 2020
Hi Xcali3ur,
We’re sorry that this Otter + Pop Symmetry Series Clear Case is not giving you a typical OtterBox experience. The control buttons may become more user friendly after a bit more use. It is odd that the PopSocket stand feature is not working. We’d like to get more details and assist with these issues.
Please click on the link below, and we’ll gladly help in any way that we can. If needed, we’ll set up a warranty replacement!
https://www.otterbox.com/en-us/contact-us
Sincerely,
OtterBox Customer Service Team
We’re sorry that this Otter + Pop Symmetry Series Clear Case is not giving you a typical OtterBox experience. The control buttons may become more user friendly after a bit more use. It is odd that the PopSocket stand feature is not working. We’d like to get more details and assist with these issues.
Please click on the link below, and we’ll gladly help in any way that we can. If needed, we’ll set up a warranty replacement!
https://www.otterbox.com/en-us/contact-us
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Yellowing Socket and Bumpers
on April 7, 2023
Posted by: Kailie188
The pop socket and the “bumpers/sides” have all yellowed. I’m tired of buying clear cases and them yellowing and looking disgusting
Response from otterbox.comBy OtterBox, Customer Service Support, April 10, 2023
Yikes! We're so sorry to see the trouble with the Otter + Pop Symmetry Series Clear case. We understand that can be a disappointing experience. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. The good news is we have our amazing product warranty in place for when things go sideways like this. Please give our awesome Otters a buzz at 1-855-688-7269 and they'd be glad to go over your case replacement options with you.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Christina
Verified Purchase:Yes
Bought this for my husband expecting it to be a bit flatter sitting then a regular pop socket on a case. It does not sit flat at all. if the pop socket was in it was awkward to hold and for his hands he would have liked to move the pop socket up or down more so it just was not a good fit. We couldn't return it because there is no phone support right now and the chat support failed too many times for me to count so we just ended up buying a non pop socket case and now we just have to have this one sitting in a drawer.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 9, 2020
Hi Christina,
We’re sorry that this Otter + Pop Symmetry Series Clear Case is not quite working out for you and your husband. We’re also sorry that you are having a difficult time getting a hold of us during the COVID-19 pandemic. Although our phone lines are off, you can start a return at the following link (as long as this product was purchased within the last 30 days).
https://www.otterbox.com/en-us/returns
Of course, if you have any questions or need further assistance, you can reach out to our friendly Otters at this link.
https://www.otterbox.com/en-us/contact-us
Sincerely,
OtterBox Customer Service Team
We’re sorry that this Otter + Pop Symmetry Series Clear Case is not quite working out for you and your husband. We’re also sorry that you are having a difficult time getting a hold of us during the COVID-19 pandemic. Although our phone lines are off, you can start a return at the following link (as long as this product was purchased within the last 30 days).
https://www.otterbox.com/en-us/returns
Of course, if you have any questions or need further assistance, you can reach out to our friendly Otters at this link.
https://www.otterbox.com/en-us/contact-us
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Kevpacs
Verified Purchase:Yes
Typical strong Otterbox with a Pop Socket built in. The Pop Socket are interchangeable. The clear case allows you to see the great color of the new iPhone 12 Pro.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ruhbecca
Verified Purchase:Yes
I have an 18 mos old and. 5.5 year old that think my phone is the greatest thing since mac I& cheese- always love to take photos and always love to drop my phone. This beautiful case is sturdy and loos gray. I also personalized the pop-socket on the back and changed it to an enamel pop grip that has the sky and moon in it. With my blue phone, this case is the icing on the cake!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Doberman
Verified Purchase:Yes
This is the 2nd Otterbox/popsocket case I have purchased. Before I had A black one but chose clear which seemed neat. Love that I have the protection of otterbox with the popsocket for functionality. Only thing I dont Love is the clear is smooth and the phone slides off soft surfaces like my couch whether I lay the phone face down or not. The old one had a more rubber edge along the screen (was an iPhone 8 Plus case). Otherwise, it’s perfect and very secure!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Skillett
Verified Purchase:Yes
Great for customizing without changing the actual case. Bought for my daughter and she loves changing out the PopSockets. The integration into the case is excellent and takes the bulk away.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com