Customer reviews from otterbox.com
LifeProof - WAKE Carrying Cases For Apple iPhone 12 and iphone 12 Pro
Average customer rating
3.5
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
8
4 Stars
4
3 Stars
2
2 Stars
5
1 Star
2
61%of customers recommend this product.
(
11 out of
18)
Customer Reviews for LifeProof - WAKE Carrying Cases For Apple iPhone 12 and iphone 12 Pro
Posted by: everfresh
Verified Purchase:Yes
I ordered a case for a brand new I Phone Max Pro 12 and received a case for a phone about half the size - the one I received would fit an I Phone 4. I paid a lot of money for this case and there is absolutely no use for it unless someone has a ten year old phone that needs a case.
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, February 23, 2021
Hi there!
We're sorry to hear about your disappointment with your recent purchase! We looked into your account, and we're seeing that you placed your order for an iPhone 12/ 12 Pro WĀKE case which will be noticeably smaller than the iPhone 12 Pro Max. You can find our cases for that device here: https://www.lifeproof.com/en-us/wake-case-for-iphone-12-pro-max/lpwk-apl-iphp20.html?dwvar_lpwk-apl-iphp20_color=20#start=1
For help with a return, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
We're sorry to hear about your disappointment with your recent purchase! We looked into your account, and we're seeing that you placed your order for an iPhone 12/ 12 Pro WĀKE case which will be noticeably smaller than the iPhone 12 Pro Max. You can find our cases for that device here: https://www.lifeproof.com/en-us/wake-case-for-iphone-12-pro-max/lpwk-apl-iphp20.html?dwvar_lpwk-apl-iphp20_color=20#start=1
For help with a return, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Chris in TB
Verified Purchase:Yes
I loved this case when I got it. Looks and feels amazing. I would recommend it to anyone except people who really want a MagSafe case. It simply doesn’t hold from a magnetic standpoint. Basically unusable in that capacity. And that’s what I needed it for so I returned it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Steph
Verified Purchase:Yes
This case is certainly not worth the price. It’s super slippery and caused me to drop my phone only after 5 minutes of using. Returning now!
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, December 18, 2020
Hey, Steph!
We're sorry to hear about your frustration with your WĀKE case! We appreciate your feedback about the grip provided by your case, and we'll be sure to let our design team know about your experience. We're bummed to hear you returned your case, and we hope you choose to give LifeProof another shot in the future.
Best,
LifeProof Customer Service Team
We're sorry to hear about your frustration with your WĀKE case! We appreciate your feedback about the grip provided by your case, and we'll be sure to let our design team know about your experience. We're bummed to hear you returned your case, and we hope you choose to give LifeProof another shot in the future.
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Miller
Verified Purchase:Yes
I do love the look and sleek design but it is a slippery case that moves around in the pocket on runs and I get nervous when I put on shorts with small pockets because it seems to slip out easily
Written by a customer while visiting otterbox.com
Posted by: Fatherofthree
Verified Purchase:Yes
Love the case! Amazing fit for my 12 Pro and great colour scheme
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Akari
Verified Purchase:Yes
I bought this case because LifeProof has a wonderful reputation for having solid cases. I also loved that this particular case’s proceeds go to a good cause. I’ve dropped this phone case once on my patio from about 3 ft and the edges of the case got scuffed and started peeling. A little disappointed in that but still glad that it was the case and not my actual phone.
Pros: Boating, Exploring, Snowboarding, Skateboarding, Camping, Hiking
Written by a customer while visiting otterbox.com
Posted by: None
Verified Purchase:Yes
Nice product. Feels good in your hand and looks good.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com