Customer reviews from otterbox.com
OtterBox - Symmetry Case for Apple iPhone 12 Pro Max
Average customer rating
3.5
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
6
4 Stars
2
3 Stars
2
2 Stars
3
1 Star
2
69%of customers recommend this product.
(
9 out of
13)
Customer Reviews for OtterBox - Symmetry Case for Apple iPhone 12 Pro Max
Posted by: Burger
Verified Purchase:Yes
I bought this awhile back and took it off right away. It just felt cheap.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 4, 2020
Hey Burger,
We're so sorry this Symmetry Series is missing your vote of confidence.
While we understand your concern, we assure you we put forth every effort - from design and materials to manufacturing and post-production testing - to ensure this case will meet our high standards of protection, and we trust it will prove itself time and time again. We really do hope this experience doesn't turn you away for good. In the meantime, if you have any further questions or concerns, please feel free to contact us below, and we'd love to help!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're so sorry this Symmetry Series is missing your vote of confidence.
While we understand your concern, we assure you we put forth every effort - from design and materials to manufacturing and post-production testing - to ensure this case will meet our high standards of protection, and we trust it will prove itself time and time again. We really do hope this experience doesn't turn you away for good. In the meantime, if you have any further questions or concerns, please feel free to contact us below, and we'd love to help!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bob7734
Verified Purchase:Yes
I could barely fit this case over my iPhone 12 Pro Max. Harder to remove it. I Don’t think the case will protect the iPhone in a fall to a hard surface. I’m disappointed so I ordered a Otterbox Defender.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 6, 2021
Hey Bob7734,
We're sorry to learn your new case had a tight fit and was tricky to install and remove. We recommend starting with the top right corner of the device, where the power button and cameras are, to pop on or pop off the case, the other corners should be much easier. If you'd like further assistance, please contact our team online here: https://www.otterbox.com/en-us/support
Best,
OtterBox
We're sorry to learn your new case had a tight fit and was tricky to install and remove. We recommend starting with the top right corner of the device, where the power button and cameras are, to pop on or pop off the case, the other corners should be much easier. If you'd like further assistance, please contact our team online here: https://www.otterbox.com/en-us/support
Best,
OtterBox
Written by a customer while visiting otterbox.com
Customer Rating
4
Love my case
on May 25, 2021
Posted by: Sherry29
I got the case yesterday and it was a little tricky putting in on. Taking it off wasn’t as bd as some of the reviews stated. Very satisfied.You want the case to fit snug for good protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sofcal17
Verified Purchase:Yes
I bought this case about a month ago and it has already faded in color. It protects the phone really well but it has already lost it shine and is dull now. The color is completely different and I think I should have gone with a different plastic/rubber case
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 8, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the discoloration of your case, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you a replacement case.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the discoloration of your case, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you a replacement case.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: shorty65
Verified Purchase:Yes
I love my otter box. I have dropped my phone twice already and wow not a scratch thanks to my otterbox.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Annie
Verified Purchase:Yes
Love it! Love the colour and getting lots of compliments!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: DGimz
Verified Purchase:Yes
Bought it because of slim design and color scheme!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Nich215
Verified Purchase:Yes
It fits my phone perfectly. Shock proof and best of all it’s pretty. Unlike the typical otterbox that encases your phone, with this one you’re able to still showcase your phone while protecting it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com