Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 / 12 Pro
Average customer rating
3.5
(74 Reviews)
Rating breakdown 74 reviews
5 Stars
29
4 Stars
13
3 Stars
12
2 Stars
6
1 Star
14
57%of customers recommend this product.
(
39 out of
68)
Customer Reviews for OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 / 12 Pro
Posted by: Regina
Verified Purchase:Yes
I have waited a while to write this review because I was Hoping I’d fall in love with it. I haven’t. I LOVE the symmetry series. It’s slim and strong. I bought this because I wanted A pop socket so it made sense. The case is not the same. It is significantly bulkier. It’s so disappointing, I wish I had Ordered the case and attached my own pop socket.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 16, 2020
Hi, Regina!
We're sorry to hear that you're not loving your Otter + Pop Symmetry Series case! We appreciate your feedback about the size of your OtterBox, and we'll be sure to let our design team know about your experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that you're not loving your Otter + Pop Symmetry Series case! We appreciate your feedback about the size of your OtterBox, and we'll be sure to let our design team know about your experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Sandra
Verified Purchase:Yes
I had the similar case for iPhone X and it worked well with my wireless charger. I saw reviews that this didn’t work with the wireless charger, but since my previous one did I expected this would be no different. Not sure what they changed, but it does not work with a wireless charger despite claims that it does. I have to remove the pop socket in order to use the charger. Will probably return it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 22, 2021
Hi there, Sandra!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While that case is compatible with Qi charging, we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience, though there are plenty of non-OtterBox charging pads that perform well with our cases. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While that case is compatible with Qi charging, we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience, though there are plenty of non-OtterBox charging pads that perform well with our cases. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Love this case BUT...
on June 9, 2021
Posted by: Lolas Human
I love how pretty this case is BUT it yellows over time. I’ve had this case for about 6 months and it started to change in about a months worth of time. It’s just the rubber frame around the screen that changes color, the rest of the case is fine.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 10, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Very Disappointed
on August 8, 2022
Posted by: Veronica B
I'm so upset with this. My iPhone 12 pro fell from my hands while shopping, and the back of my phone completely shattered. I've had Otterbox cases in the past, and this has never happened. the fall resulted in one crack in the case, and the entire back of the phone shattered.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 9, 2022
Your frustration is certainly understandable and we are very sorry to hear of the damage your iPhone sustained to its backside while under the watch of the Otter + Pop Symmetry Series Clear Case.
Although we put each of our case designs through extensive drop testing to ensure they'll be up to the challenge, any given incident is still subject to a variety of unique dynamics that prevent us from being able to eliminate all exposure to risk. Unfortunately, our warranty can't be extended to your Apple device, but we would very much like to help get you a new case for a fresh start on that side of things. Please feel welcome to touch base at 1-855-688-7269 and we will be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Although we put each of our case designs through extensive drop testing to ensure they'll be up to the challenge, any given incident is still subject to a variety of unique dynamics that prevent us from being able to eliminate all exposure to risk. Unfortunately, our warranty can't be extended to your Apple device, but we would very much like to help get you a new case for a fresh start on that side of things. Please feel welcome to touch base at 1-855-688-7269 and we will be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Aimz
Verified Purchase:Yes
The case is pretty and durable. The pop socket in the back is useful. Too bad it didn’t work with my old wireless charger nor the MagSafe:(. Not the end of the world but that’s a minus 1 star for me.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: TekaC
Verified Purchase:Yes
I had to return it. I was excited to get a case with the pop built in, but they way it’s made it’s uncomfortable to fit your fingers under the pop. The case also had a yellow tint to it I wasn’t expecting. I sent it back and bought a regular clear otter box in stores.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 9, 2020
Hi TekaC,
We appreciate your feedback! We’re sorry that this Otter + Pop Symmetry Series Clear Case did not quite meet your expectations. The yellow tint that you experienced is not typical. We will pass your thoughts on to our design team for future consideration. We’re glad that you found an OtterBox case that better suits your needs!
Kindly,
OtterBox Customer Service Team
We appreciate your feedback! We’re sorry that this Otter + Pop Symmetry Series Clear Case did not quite meet your expectations. The yellow tint that you experienced is not typical. We will pass your thoughts on to our design team for future consideration. We’re glad that you found an OtterBox case that better suits your needs!
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Lizard
Verified Purchase:Yes
I like the translucency of this phone case because my blue iPhone shows. And when I use the flashlight it kind of glows. I am a glitter girl at heart and like the pop socket that is built in and practically flush with the back so it lays better than the old stick on poppers. Also you can change the pop socket face whenever you want which makes it a flexible accessory for my mood or a specific event. I remember when phone cases first came out they were very industrial and hideous. I am glad they realized not everyone digs that look.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Grace11
Verified Purchase:Yes
The case looks great with the blue iPhone 12. When I took it out of the package and barely pulled on the pop socket to the extend it (didn’t even put it on my phone yet) the pop socket fell off, the plastic part where it attaches to the other plastic piece that holds it in the phone case separated. It didn’t even look like the fit together. When I tried contacting the company no one responded. So I just superglued it in frustration.
The case is great pop socket part is cheap.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 26, 2020
Hi, Grace!
We're sorry to hear that you ran into issues with your case so quickly! We're not seeing any emails from you recently, so those may not have made it to us. That being said, we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that you ran into issues with your case so quickly! We're not seeing any emails from you recently, so those may not have made it to us. That being said, we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com