Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2020 - Mac OS
Average customer rating
3.6
(905 Reviews)
Rating breakdown 905 reviews
5 Stars
371
4 Stars
184
3 Stars
107
2 Stars
109
1 Star
134
69%of customers recommend this product.
(
595 out of
864)
Customer Reviews for H&R Block - Tax Software Deluxe 2020 - Mac OS
Customer Rating
1
Error in software forced me to file paper copies
on February 17, 2018
Posted by: djallendennis
from St Louis, MO, USA
The software showed the incorrect "last year's AGI" and my electronic return was rejected by the IRS; thus forcing me to file Fed and state by paper. There was no way to contact H&R help or customer service to find out how to override the AGI figure..Made a usually seamless process VERY FRUSTRATING and elongated the time to get my refund.
Pros: Easy to install, Maximizes refund, Easy to import, Fast
Cons: Hard to fix issues
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
2
WATCH FOR ERRORS
on February 18, 2018
Posted by: BarbB99
I have used this software for many years with no problems. I moved to Kentucky last year and found TWO errors in their software on my state schedule A. I found the SAME errors this year (2017) after reporting the 2016 errors. I had to override their entries. I shouldn't have to check their math! I won't buy this again. I also got a lot of errors which using the Deductions Pro and when installing the state.
Pros: Easy to import
Cons: Hard to fix issues, Hard to install
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Posted by: Jrrh
Verified Purchase:Yes
After receiving the greenlight with the “accuracy review“ and getting the pop up that stated my return was “low risk” I entered some information incorrectly 3 weeks ago and still do not have my federal refund probably because I’ll have to fix something. Clearly whatever mistake I made was not caught. “Accuracy review” not ACCURATE.
Cons: Hard to fix issues, Hard to prepare
No, I would not recommend this to a friend.
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Software has bug when W-2's are imported
on February 19, 2018
Posted by: eRon
When I imported our W-2's the software wouldn't allow me to e-file because it said I needed to enter the state value, but the W-2 info was entered with the state value. I couldn't find any way to make it recognize that it had the value. After an hour of trying to figure out how to get it to recognize it I deleted the W-2 info and entered them manually after which I was allowed to e-file. Although it wasn't flagged, I also noticed that the work form that the error was flagged for had the zip code wrong.
Pros: Easy to install
Cons: Time consuming, Hard to fix issues
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
2
Too many glitches
on February 19, 2018
Posted by: Not happy camper
I used H&R Block tax software for the past few years and was happy but this year there were too many problems. First I could not import the W-2 info like past years...the software would shut down each time it tried so finally I entered everything manually. My federal tax return was rejected three times because the data imported from my last year’s tax return was incorrect - the AGI and even my dependent’s ss# oddly enough were incorrect and it was not straightforward to correct. I am not sure what happened this year but I was very disappointed.
Pros: Easy to install
Cons: Hard to fix issues, Hard to import
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Customer Rating
2
Roth IRA income issue - not able to efile state
on February 20, 2018
Posted by: Stevos
Software kept asking me to go back to federal form to report gross income from Roth money I took out. Tried to fill out 1099-r as per instructions for all the boxes. Including recommendations to fill box 14 same as 2b. Wasted too much time and finally decided to mail in state. Disappointing.
Pros: Easy to install
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
2
Screwed up algorithms for Unreimbursed Medical Exp
on February 20, 2018
Posted by: RFO2
from Cincinnati, OH
I've been using H&R Block Deluxe with State for years. Every year I have to line-by-line check to insure that the calculated values are correct. Every year I find something that the software writers have screwed up. This year the screwup caused me to have to override 4 entries because they weren't calculated properly. This prevented me from e-filing. I'm really angry about this. I am certainly going to reevaluate my choice of tax software for 2018.
Cons: Time consuming, Hard to fix issues, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
2
Did not prompt me to include wife's income.
on February 20, 2018
Posted by: Jimboguy2
Did not prompt me to include wife's income.
Had to file amended return.
Had to file amended return.
Cons: Time consuming, Hard to fix issues, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock