Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Average customer rating
4.3
(24,730 Reviews)
Rating breakdown 24,730 reviews
5 Stars
15,906
4 Stars
4,479
3 Stars
1,813
2 Stars
1,013
1 Star
1,519
81%of customers recommend this product.
(
7,614 out of
9,412)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Posted by: Richardp001
from Southern Maryland
Verified Purchase:Yes
Been a user for years. No problems - nice given the complexities of the returns
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 15, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Not as user friendly as Turbo Tax but cheaper.
on April 13, 2025
Posted by: deedia
Verified Purchase:Yes
Been using the software for 10+ years. Satisfied for the most part. Very frustrated that the premium software does not handle publicly traded partnerships. Many people have these and you should really fix this issue. Also, frustrated that you can't print the 1040 while working on the return without having to print 5 or 6 pages. Often, I just want to print one page. You should really fix this issue as well.
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: jdr17
from oklahoma
Verified Purchase:Yes
extremely unhappy. I had continual download problems throughout. t I purchased in March and just finished taxes the other day due to continual download issues. could never get help when i clicked on help it would say i was not online when I was online. you need to make software where it will work with all internet services. I will look elsewhere for next year way too big of problem
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Asiya, Social Media Department, April 13, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Leox24
from New jersey
Verified Purchase:Yes
Great tax program..been using it for years. Once u have all your info the 1st time...subsequent years are easy to file
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 13, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I really like the thoroughness of the software and use it every year. Importing last year's data saves time. I also import data from my Fidelity account to save time with those transactions. I use most of the schedules along with itemizing and have no problem going back and forth to each section when I get the data.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 13, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Bnbn2
from Oregon
Verified Purchase:Yes
Worked much better and easier than Turbotax which would not complete my form without paring extra for human help.
Response from HRBlockBy Asiya, Social Media Department, April 13, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Colorado
Verified Purchase:Yes
For the most part, it went well. I still wonder why getting the Foreign Tax credit is so difficult. At least the premium version takes me to Form 1116, but does little to navigate me through the process. Also, I was pleased to see that I could load the Schwab forms directly into the sosftware, but only because my adult son had done it before (I didn't see any H&R Block guidance or help in how to do it).
Value
4
Response from HRBlockBy Tra, Social Media Department, April 15, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
2
missin definitions and no place to get answers
on April 13, 2025
Posted by: gregww
from watertown,. ma
Verified Purchase:Yes
problems with using the [back] key didn't know/guess where it was going.
Mass state tax form non-mass bank interest is it [non-mass] bank interest or [non-mass bank] interest ? no help/hope. what is a mass bank ? bank of america with branches in Ma yes or no ? no help any place.
Double sided printer - defaults to double sided. Does print to file copy need to be single side or can it be double sided ? Software does not control printer (can't) and it does not tell me what I should do.
Cons: Hard to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Brittany, Social Media Department, April 13, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock