Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Average customer rating
4.3
(24,730 Reviews)
Rating breakdown 24,730 reviews
5 Stars
15,906
4 Stars
4,479
3 Stars
1,813
2 Stars
1,013
1 Star
1,519
81%of customers recommend this product.
(
7,614 out of
9,412)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Posted by: Lcr1
Verified Purchase:Yes
I have used H&R Block software for several years now, and it's easy to use, even if our taxes are somewhat complicated.
Response from HRBlockBy Asiya, Social Media Department, April 13, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: GPS2024
from Pennsylvania
Verified Purchase:Yes
A nightmare to work with HR Block to try to clarify and resolve several errors in the software. I gave up after 3 hours on the phone. There's no way to escalate to someone with knowledge and who cares. In the end I had to override the software after researching how it should work to get a correct return.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Asiya, Social Media Department, April 13, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Huntington indiana
Verified Purchase:Yes
The program was easy to use and easily self-guided.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Amy, Social Media Team, April 14, 2025
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience at H&R Block and look forward to seeing you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Gainesville, GA
Verified Purchase:Yes
I have used H&R Block software for years and I have been very happy with it. It is really easy to use.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 13, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Farmville, VA
Verified Purchase:Yes
I have been buying H&R Block software for years and would not change to another product. H&R makes filing taxes a little less painful.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 15, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Brown Summit, NC
Verified Purchase:Yes
I have been using H&R Block Software for more than 20 and before that took Block tax preparation classes
and did part time work for Block many years ago. I love using your system. Thanks for all you do.
and did part time work for Block many years ago. I love using your system. Thanks for all you do.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Sirish
from Richmond, VA
Verified Purchase:Yes
I have been using HRBlock for over 6 years and like the interface, Q/A and prep process.
I wish they would add the capability to red from PDF files for documents like 1099-INT, DIV, etc.
I wish they would add the capability to red from PDF files for documents like 1099-INT, DIV, etc.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: F2u4c5kU
from Florida
Verified Purchase:Yes
Great preparer, however I was astonished I was charged (penalized) for paying with a credit card. I felt like I was robbed twice.
Pros: Fast
Cons: Time consuming, Doesn't maximize refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 14, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock