Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Average customer rating
4.3
(24,730 Reviews)
Rating breakdown 24,730 reviews
5 Stars
15,906
4 Stars
4,479
3 Stars
1,813
2 Stars
1,013
1 Star
1,519
81%of customers recommend this product.
(
7,614 out of
9,412)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Posted by: Customer 63
Verified Purchase:Yes
I have used HRB for years, since switching to another program seems cumbersome. Most reviews indicate difficultly with maintaining accuracy during conversion. That being said, HRB disappoints with failure to import previous years depreciation entries. Always requires checking last year’s return before input of current year depreciation. (Yrs of item depreciation do transfer) but not details. State program has always been mediocre. Many items require off line calculations and/or forms. HRB you need to up your game on State filing, better importing, detailed instruction, and explanations.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Garythom
from Eastern Shore of Maryland
Verified Purchase:Yes
I have used H&R Block software for the last 10 years and I’m very pleased with it.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 9, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: BR500
from Illinois
Verified Purchase:Yes
Very happy with the software. It worked very well. My return was processed with positive feedback from the IRS.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 9, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New Jersey
Verified Purchase:Yes
I bought this via subscription last year, and when I sought to download it, I couldn't, requiring me to go through a long process of proving to HRBlock that I had actually paid for it. After several lengthy tries, HRBlock finally admitted that I had a valid, paid subscription, and allowed me to download the program.
In using the program, I found that it didn't have a competent process of entering information from my Schedule C, and there was no interview or step-by-step procedure for entering the information, or matching the entries to the line items on my schedule C.
The rets of the program was easy to use, but for business income and deductions from Sch. C, it was poorly structured and difficult to use.
Next year I won't be subscribing, but buying it as a stand-alone, and hopefully, they will have upgraded the Sch. C entry portion, and I won't have the same difficulty I had this year.
Cons: Hard to prepare, Hard to import documents
Value
2
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: jerry2025
from Greenville, SC
Verified Purchase:Yes
HR Block Tax software was hands down better than their major competitor. Had to switch half way through my tax preparation to HR Block because I was so frustrated with the other guy. HR Block is easy to use, great guides and always updated regularly.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Team, April 9, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: 80pt
from TN
Verified Purchase:Yes
Easy to use as always and the. “Learn more” attachments are very helpful
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra, Social Media Department, April 9, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: MG1969
from Raleigh, NC
Verified Purchase:Yes
Easy to use. I had only one problem that the software did not help me answer. Please tell your programmers to include help in answering a question on form 8283, the software asked me to choose if my noncash charitable contributions were in one of 5 categories. I did not understand any of the 5 categories and could not find any help in your program or online. The categories were related to percentages of capital gains, etc.
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Boston MA
Verified Purchase:Yes
HR Block Premium software ask too many questions that it should already know. Help features not nearly as good as TurboTax. HR Block software doesn't make it easy to do what-ifs. Sometimes it autosaves when you are trying to test out options. I probably plan to go to TurboTax next year
Pros: Easy to import documents
Cons: Doesn't maximize refund
Value
3
Response from HRBlockBy Sean, Social Media Team, April 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock