Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Average customer rating
4.3
(24,730 Reviews)
Rating breakdown 24,730 reviews
5 Stars
15,906
4 Stars
4,479
3 Stars
1,813
2 Stars
1,013
1 Star
1,519
81%of customers recommend this product.
(
7,614 out of
9,412)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Customer Rating
5
Simple and easy to follow paths to file returns
on April 3, 2025
Posted by: Anonymous
from Syosset, NY
Verified Purchase:Yes
Ther program is generally easy to use and user friendly for filing my federal and state taxes
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, April 3, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Dropped
Verified Purchase:Yes
Dropped rating to 4 stars because product is becoming more difficult to use. This was true in 2024 and in 2025. I have used Block software for over 10 years.
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Louisiana
Verified Purchase:Yes
I've used TaxCut for over 30 years and have ever been disappointed!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 3, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: VMcG
from Wisconsin
Verified Purchase:Yes
Have used this product for many years and except for one year when a form I needed wasn't available in the program, I have been successful every time.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, April 3, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I always used the program and it never disappoints
Pros: Easy to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Kira, Social Media Team, April 3, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bacharu
Verified Purchase:Yes
It workrd well for me. But I found 2 deficiencies:
1, Fonts are too small,
2. It did not import data from Comutershare and Transamerica Retirement Solutions.
1, Fonts are too small,
2. It did not import data from Comutershare and Transamerica Retirement Solutions.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Franks review
from Florida
Verified Purchase:Yes
I have been using the product for several years and completely happy with the product.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Kira, Social Media Team, April 3, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: KD25
from Colorado
Verified Purchase:Yes
This year's software did not import last year's data correctly into "Last Year's Data Worksheet".
This caused my Federal and State tax filings to be rejected.
I have used H&R Block tax software for 20 years and never had a problem with last year's data being imported properly.
I have tried several times to contact Software Support to alert them to the problem, but cannot find any way to report the issue. The Help Center was not helpful.
This caused my Federal and State tax filings to be rejected.
I have used H&R Block tax software for 20 years and never had a problem with last year's data being imported properly.
I have tried several times to contact Software Support to alert them to the problem, but cannot find any way to report the issue. The Help Center was not helpful.
Cons: Hard to import documents
Value
3
Response from HRBlockBy Sean, Social Media Team, April 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock