Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Average customer rating
4.3
(24,730 Reviews)
Rating breakdown 24,730 reviews
5 Stars
15,906
4 Stars
4,479
3 Stars
1,813
2 Stars
1,013
1 Star
1,519
81%of customers recommend this product.
(
7,614 out of
9,412)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Posted by: sleepyjoe
from Boston
Verified Purchase:Yes
Visuals are a bit spartan, could use a larger font and show us when a section has been completed otherwise not bad
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: eberhuase
from Los Angeles, Calif
Verified Purchase:Yes
The state of California continues to reject my e-filing. Last year, it did the same thing. I have no idea why,
Sure would like to know.
Sure would like to know.
Pros: Easy to prepare, Easy to import documents, Fast
Value
3
Response from HRBlockBy Asiya, Social Media Department, April 3, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: gby2
from VA
Verified Purchase:Yes
Software (Federal, my home state, and a non-resident state's returns) were pretty intuitive and fairly easy to use. Only issue was trying to e-file WV taxes. Kept getting rejected saying they couldn't open my Federal section - this after both Federal and my home state's returns were accepted. Wound up mailing all that other state's returns Haven't heard anything back yet, so fingers crossed.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 3, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Blockhead loser
Verified Purchase:Yes
Poor updates each year with regards to the process. Poorly executed Flow during use. Inability to download stock transactions including no feedback as to why it won't work unless you call and eventually get support to find someone who knows.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sean, Social Media Team, April 3, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Massachusetts
Verified Purchase:Yes
Navigating backwards to specific areas is cumbersome and the calculations are questionable.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, April 3, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: JMF2
from Ohio
Verified Purchase:Yes
I have been using this tax software for many many years!!! It is straight forward and easy to use. The ability to import the previous years information is a time saver.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 3, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Olin25
from Phoenix, AZ
Verified Purchase:Yes
My first to use HR Block and was truly impressed and satisfied. Saying this as I hope that everything was done accurately.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, April 4, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Boot65
from Raleigh, NC
Verified Purchase:Yes
I thought the product was easy to use, and explanations were available if any questions came up.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, April 3, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock