Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Average customer rating
4.3
(24,730 Reviews)
Rating breakdown 24,730 reviews
5 Stars
15,906
4 Stars
4,479
3 Stars
1,813
2 Stars
1,013
1 Star
1,519
81%of customers recommend this product.
(
7,614 out of
9,412)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Posted by: Anonymous
from SC
Verified Purchase:Yes
Some bugs and oddities caused me to lose confidence in the program.
Pros: Easy to prepare, Easy to import documents
Value
2
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use and feel confident in the process.
on March 28, 2025
Posted by: Anonymous
from Normal, Illinois
Verified Purchase:Yes
I have used this software for many years and am very pleased with it’s performance. It is easy to follow and self checks all throughout the process.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Henry455
from Clay, NY
Verified Purchase:Yes
I have been using H&R Block software for my taxes for over 25 years. I trust their product!
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: CBS81
from 28092
Verified Purchase:Yes
It is easy in the software to carry over from previous year to save time. It is easy to use for all reports.
Pros: Easy to prepare, Easy to import documents
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Miami
Verified Purchase:Yes
I have been buying hrblock software for years and I find it easy to use. Plus in my case it pulls a lot of the info from the previous year so it saves me time.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Unable to e-file 1040-X
on March 28, 2025
Posted by: Dave in VA
from virginia
Unable to e-file amended tax return due to missing indication that spouse is deceased in 1040-X - rejected tho1040-SR wasn't with same parameters --- missing software indication in 1040-X
Very, very hard to get HRB help on this problem - long wait for phone and incorrect suggestions on fixes
Very, very hard to get HRB help on this problem - long wait for phone and incorrect suggestions on fixes
Very poor
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Team, March 28, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at
1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Rich213
from NY
Verified Purchase:Yes
Good at logically leading you through each topic. Would be better for repeat users if during the import of last years return gave you a brief summary list of all the w2, 1099, 1098, and expenses off last years return. Many of these need to be included each year so its a good reminder of what items to not forget.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Dept-Abbie, March 31, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Difficult for the average person to follow. You don't see the actual return forms until you print it at the end.
Response from HRBlockBy Eva, Social Media Team, March 28, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock