Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Average customer rating
4.3
(24,730 Reviews)
Rating breakdown 24,730 reviews
5 Stars
15,906
4 Stars
4,479
3 Stars
1,813
2 Stars
1,013
1 Star
1,519
81%of customers recommend this product.
(
7,614 out of
9,412)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Posted by: Tax Novice Apprentice
from Battle Ground WA
Verified Purchase:Yes
I have used your software program (Premium) for a number of years and have been generally happy with it. However, this time around I encountered difficulties importing broker information and even your "live" help could not resolve the issue. Another thing I encountered was that based on last year's input, your current program failed to remind me of "missing" input, i. e. Long Term Care insurance.
Response from HRBlockBy Eva, Social Media Team, March 12, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Barsacp
from Maryland
Verified Purchase:Yes
I switched several years ago from TurboTax to H&R and I’m glad I did. Very accurate and easy to use
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: CDQ07
from Omaha, NE
Verified Purchase:Yes
Unable to connect/link my E*Trade account. Unacceptable as it is a major pain if it wasn’t for the grouping of my sales of stocks/ETFs.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Joy, Social Media Department, March 13, 2025
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Pnwss
from Vancouver WA
Verified Purchase:Yes
It would be nice if the software can handle 1099k and 1099nec double income, so that only count the income once. Many Freelancers has this double count issue.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Team, March 12, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Mesa Az
Verified Purchase:Yes
I have used this software every year for over 5 years now and love it, very easy to use.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
Value
5
Response from HRBlockBy Corrina, Social Media Team, March 12, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Overall good tax software but with some quarks
on March 12, 2025
Posted by: Raka12
from NJ
Verified Purchase:Yes
Overall good tax program but there are some challenges to some of the special deductions. H&R program fail to recognize contribution to 401k and 457 together. It doesn’t even treat 457 as non-deductible addition to some of the states such as NJ. One has to know such tax quarks else they can easily make mistake.
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Doesn't maximize refund
Value
5
Response from HRBlockBy Eva, Social Media Team, March 12, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Under73
from Virginia
Verified Purchase:Yes
I was very disappointed in the processing speed of the software. Specifically with the stock trade section. I had many of them, so I had to enter or verify each one. With each one, it took 30 seconds to a full minute to advance to the next screen. What should have taken a few hours took over 30 for me to complete. Additionally, the software would freeze and crash about every 30 minutes. After a crash, many times the file would be corrupt, and I would lose my work. I ended up saving multiple copies of the file every 30 minutes, but I would still lose work if I didn't do it quick enough. Also, the K-1 section left me guessing what information was needed in many cases. I had a similar experience the previous year.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Team, March 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Puddin1020
from Savannah, Missouri
Verified Purchase:Yes
Work great like it always does. I’ve used it for years.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, March 13, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock