Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Average customer rating
4.3
(24,730 Reviews)
Rating breakdown 24,730 reviews
5 Stars
15,906
4 Stars
4,479
3 Stars
1,813
2 Stars
1,013
1 Star
1,519
81%of customers recommend this product.
(
7,614 out of
9,412)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Customer Rating
3
Easy to use but no state e-file due to new credit
on March 10, 2025
Posted by: GailJ
Verified Purchase:Yes
As a former public tax accountant, I was surprised how much I liked this software. Usually these "dummie" softwares are written so much for the average taxpayer, that they are nearly confusing for a tax preparer. This was not the case with this software, I found it easy to use. That said, I was unable to e-file my state return because of a new, very simple, credit. This was extremely disappointing. Being forced at the very last minute to print and mail in a tax return was very frustrating. I bought and downloaded a state tax return only to not be able to e-file as understood when purchasing the product. I originally had plans to continue buying this software in future years as I enjoyed the ease of use and accuracy, but I likely will try to find a different software for next year considering this state e-file issue.
Response from HRBlockBy Abbie, Social Media Department, March 10, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CA
Verified Purchase:Yes
An ongoing reliable resource for handling taxes. Cannot express how convenient your program is for wading through the complexity that our government has created.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
76 year old minimum tech can operate and learn.
on March 10, 2025
Posted by: Anonymous
from Aggieland, Texas
Verified Purchase:Yes
Been using it several years and will continue. What I really like about it is it tells me when I'm wrong
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 10, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Minneapolis, MN
Verified Purchase:Yes
I am very pleased with H&R Block tax software. It's easy to use and makes me feel confident in filing my taxes.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Kira, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Charlotte
Verified Purchase:Yes
I am very confident with this product, as I have used this product over 10 years. This year, it is the same without question
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, March 10, 2025
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: OM68
from North Central Indiana
Verified Purchase:Yes
Have used H&R tax software for years. Always been good, but seems to get better each year.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Quinn6013800
Verified Purchase:Yes
The software has updates that you may not be aware of it you attempt to do taxes on your own.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, March 11, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Long time user finds serious BUG in 2024 software
on March 10, 2025
Posted by: lsfyre
Verified Purchase:Yes
I have used HR Block Tax software since the 90's and it works well every year. Always a few things I think are a bit clunky and sometime difficult to interpret, but I have never been audited so it must be doing its job. This year I (fortunately) noticed one concerning bug - as I was preparing to e-file, I printed my fed and state returns as I always do to give them a quick look over. I noticed immediately that the printed forms had a different refund amount than what was on the display screen (both Fed and State). I assumed the forms were the correct answer and there was a bug with the display amount. I called HR Block support and even though there were no pending updates, after some discussion they told me to restart the tax software. I did and the display screen number did not change. The agent assured me that the forms were correct and the screen was incorrect. I proceeded and went back to the "prep to file" screen, which again prompted me to print my returns. Fortunately I printed them again and to my surprise the FORMS NOW AGREED WITH THE DISPLAY SCREEN! So the forms that would have been filed were actually what was incorrect! IMO, this is a serious bug that may have led to a rejection at both Fed and State levels or possibly even an audit. Fortunately I double and triple checked everything before hitting the "file" button. I am now a little skeptical of the purported accuracy of HR Block software. Also - in this very questionnaire, the following 2 sections are listed as optional, except that this form will not proceed without at least 1 selection be made ... so therefore NOT OPTIONAL. Normally I would give 4.5 stars but not this year - 3 stars! I hope this is not a trend.
Cons: Doesn't maximize refund
Value
3
Response from HRBlockBy Joy, Social Media Department, March 10, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock