Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Average customer rating
4.3
(24,733 Reviews)
Rating breakdown 24,733 reviews
5 Stars
15,907
4 Stars
4,480
3 Stars
1,813
2 Stars
1,014
1 Star
1,519
81%of customers recommend this product.
(
7,615 out of
9,413)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Customer Rating
2
Forced to fight with the SSI sheets
on February 22, 2025
Posted by: RSD25
from Ny
I had NO SSI income in 2024. The software would not let me by pass the SSI income page then at the check /review step called out no income for SSI and when I tried to rectify it with 0 or deleting the work sheet the whole income sheets disappeared. I had to start over. Just because someone is over 62 does not mean SSI income is part of their income.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Abbie, Social Media, February 23, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from IN
Verified Purchase:Yes
I have been using this for years, but had one small problem this year, and the help was not very good.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, February 23, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Big Lou Lou
Verified Purchase:Yes
I bought the software a month ago and I am very satisfied with it
Response from HRBlockBy Andrea, Social Media Team, February 23, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from MO
Verified Purchase:Yes
The extra charges dont make me smile, pay 85 for the program, another 20 or so to electronic file, after first state form you have to pay for second.
Value
2
Response from HRBlockBy Abbie, Social Media, February 23, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Rashell24
from NJ
Verified Purchase:Yes
The app tried to double charge me for my state return.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Joy, Social Media Department, February 24, 2025
Hi, thank you for sharing your feedback with us. We understand that pricing is an important factor for our customers, and we're sorry to hear that you found our services expensive. We continually strive to provide value for our clients while maintaining the quality of our services. If you have any specific concerns or questions about pricing, please don't hesitate to reach out to us at 1-800-472-5625. We're here to help in any way we can.
Written by a customer while visiting HRBlock
Customer Rating
4
Interview Questions good but needs improvement
on February 22, 2025
Posted by: Sam1006
from Seattle
Some complex interview questions require learn more with examples. Many do not have examples. The software does not allow more than five Form 8938 to be sent via e-filing. We get to know only at the end at the time of sending e-filing. This warning could have been given at the time of filling form 8938. Also, the software should provide table of changes to net tax payable or receivable each time the workings are saved. The reason being that there is a chance of making mistakes in the entries when the payable/receivable value goes from negative to positive.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra, Social Media Department, February 24, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: WillWendy
from Yakima, WA
Verified Purchase:Yes
I’ve been using the product for many years and appreciate the ease of rolling forward prior year info. This saves a lot of time. The program is easy to navigate as well.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Andrea, Social Media Team, February 23, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
i have been using H&R for 11+ years. i m glad i bought this software.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 24, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock