Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Average customer rating
4.3
(24,733 Reviews)
Rating breakdown 24,733 reviews
5 Stars
15,907
4 Stars
4,480
3 Stars
1,813
2 Stars
1,014
1 Star
1,519
81%of customers recommend this product.
(
7,615 out of
9,413)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Posted by: Oogahboogahboomboombo
from 22003
Verified Purchase:Yes
I couldn’t enter prior year state tax paid, and over a month went by while GRB misunderstood and then didn’t act when I brought it to their attention my second report here
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Kakan
from Elmhurst, IL
Verified Purchase:Yes
The program worked well but I don't think I got the correct refund
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: sparky46
from Grand Haven, Michigan
Verified Purchase:Yes
This "H&R Block Premium" software is super easy to use, just click thru the items and add your numbers in where needed and the software takes care of all the computations and spits out the final answer. Then sends it off to the IRS and sets you up for your state return as well and with a small fee sends it off to your state.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 2, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: HRBlockuser123
from Utah
Verified Purchase:Yes
I've been using HR Block tax software for over a decade and won't be switching. The interview process and accuracy makes filing simple and painless
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, May 2, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: AZFinanceGuy
from Scottsdale, AZ
Verified Purchase:Yes
Been using this software for 20+ years. Form updates for 2023 took way too long. I was just a few weeks from the 4/15 deadline, and the return still could not be submitted. Was debating the switch to Turbo after this years experience.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RIS890
from Concord CA
Verified Purchase:Yes
I liked that I didn't have to retype data that was available from last year.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 2, 2024
Thank you for leaving a review, and for providing positive feedback.
Written by a customer while visiting HRBlock
Posted by: Reguser
Verified Purchase:Yes
Can’t do k1 forms.
Can’t read 1099 pdfs from many brokers.
Can’t import directly from chase bank!
Doesn’t warn you to enter missing info when importing w2 until the very end.
Can’t read 1099 pdfs from many brokers.
Can’t import directly from chase bank!
Doesn’t warn you to enter missing info when importing w2 until the very end.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 29, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Dmima
from Michigan
Verified Purchase:Yes
The software was very user friendly. My return was completed in no time. There was one big problem, the software asked me to enter my tax prepayments even though the information was downloaded from my financial institutions. This resulted in double counting my prepayments, which resulted in a huge refund which would had been followed by an audit of my returns if I had not caught the mistake.
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock