Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(28,178 Reviews)
Rating breakdown 28,178 reviews
5 Stars
17,576
4 Stars
5,244
3 Stars
2,256
2 Stars
1,277
1 Star
1,825
80%of customers recommend this product.
(
9,431 out of
11,743)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Posted by: DarrG
from Granger, In
Verified Purchase:Yes
I’ve been using HR Block for our taxes for many years. It looks like 2023 will be my last. For the 3rd year in a row I’ve gotten a letter from either fed or state that I had to pay more after filing my taxes. This year was a most important year because my husband past away in 2023 and I was really counting on HR Blick software to help me through the filing of taxes with his information for the last time. And when I was done and ready to e-file the software said it couldn’t e-file state (IN) because I was filing for a deceased person. And that I’d need to print and send. Huge pain! Then when e-filing the Federal it never finished- kept “spinning”. So I was not able to go back in and check the status because according to the software I hadn’t sent them yet. However, I did get a confirmation email saying they had been accepted. So, thank you for the memories but I’ll be moving on to a more useful program next tax season.
Pros: Easy to import documents
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, May 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Fred2311
Verified Purchase:Yes
Program is fine, but some glitch prevented me from being able to file taxes online; Federal and State. I had to scramble at the last minute to print all the forms and mail in to meet the deadline. I'm still going to recommend the product because I think the software is good, but we were offered a minimal 20% off the 2024 tax software as compensation. That's not enough and the error/glitch was HUGE!!!
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Mike RN
from Eastern NC
Verified Purchase:Yes
I've been using this program for years. Very satisfied
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
1
Response from HRBlockBy Social Media Team, H&R Block, May 8, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Boook
from Bend OR
Verified Purchase:Yes
Didn't do me any favors. Also couldn't get my taxes in on time due to server overload.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 8, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JRCommuter
from Texas
Verified Purchase:Yes
The program walks you through step by step. It is even better when used year-on-year as information is carried forward and only needs to be reviewed, not reentered. I highly recommend the product.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H&R Block, May 8, 2024
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Meebo
from Green Bay Wisconsin
Verified Purchase:Yes
I've been using the h&r block software package for years now and this year I thought I would have to go to an accountant but I decided to do it on my own again and it did take a while to accomplish but I paid my taxes that were due and haven't heard back from anyone so it's all good I guess!
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, H&R Block, May 8, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-
472-5625. We appreciate your business, and thank you for the valuable feedback!
472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Nobody special 999
from Austin TX
Verified Purchase:Yes
I was unable to install the software on Windows 11. Installation attempts terminated with no error message. I had to install on an older WIndows 10 machine.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, H&R Block, May 8, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide
5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we
can assist in any way.
5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we
can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Earl T
from Auburn AL
Verified Purchase:Yes
I have bought for over 15 years and very satisfied with software. I only wished the software included state free file for state of residence and not cost additional amount to file.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H&R Block, May 8, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-
472-5625. We appreciate your business, and thank you for the valuable feedback!
472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock