Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(28,178 Reviews)
Rating breakdown 28,178 reviews
5 Stars
17,576
4 Stars
5,244
3 Stars
2,256
2 Stars
1,277
1 Star
1,825
80%of customers recommend this product.
(
9,431 out of
11,743)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Posted by: Mike1986
from Dallas TX
Verified Purchase:Yes
I have used your software for almost 40 years, to handle my often complex tax returns. But this year the server problems encountered the weekend before taxes were due was a disaster. I was forced to buy your competitors software and try to file with them but even that was a disaster as I found out the HR Block software actually filed a return but did not know it. Good grief. What a mess
I would recommend this to a friend!
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bad products
Verified Purchase:Yes
Software didn’t work on the day taxes were due. Caused unnecessary stress. Won’t be using again.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Through with you
from New York
Verified Purchase:Yes
After years of using h and r I am finally done! Aside from letting an error go through to the first with was should have been easily caught. (The dependent box was checked when there were no dependents listed). Now my college student that has no job and should have been an easy filing is red flagged over $181 rebate. Then trying to navigate and find amounts on forms and lines was a nightmare. Never again!!!
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from new york
Verified Purchase:Yes
Had a very difficulty time submitting the taxes this year very frustrating
Cons: Hard to import documents
I would recommend this to a friend!
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: DisappointedwithHRblock2
Verified Purchase:Yes
I received a letter from the IRS shortly after acceptance of my federal return. Apparently I was eligible for the earned income credit (EIC), which H&R Block was unable to correctly calculate. Also, the software would not let me manually input a loss from a 1099B.
Cons: Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Spent most of my day waiting for services to work
on May 9, 2024
Posted by: liejsjej37
Verified Purchase:Yes
Tried filing my taxes the night before they were due, but the system was having communication issues that lasted over 12 hours, well into the afternoon of the day taxes were due meaning I essentially had to keep coming back every hour all day long to to see if I was able to be able to use the software for what we bought it for.
Cons: Time consuming
No, I would not recommend this to a friend.
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bobby738585
Verified Purchase:Yes
Their whole system went down right around tax day. I don’t recommend this software.
No, I would not recommend this to a friend.
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Steve256
from Raleigh, NC
Verified Purchase:Yes
I’ve been using H&R Block software for more than 10 years. It has served me well during that time, but the service outage that prevented me from submitting my return for hour was frustrating - since I owed money, I had waited as long as possible to submit.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy H&R Block Social Media Department, May 9, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock