I am a former H&R Block preparer. The software is very user friendly. All you have to do is answer the questions. If you have a problem you are able to contact a local office get answers to your questions!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
The company says it's Mac/PC capable but nope. in past years i installedf it on 2 computers, a PC and a Mac. Couldn't do that this year. once it was installed on Mac, it could not be put on PC we were told. That's a bad change and one that is not made clear in the description that says it's both PC and mac.
Lots of glitches; program does things (sometimes incorrectly), and you cannot override them. In my case, one of these things I could override forced me to paper file a state return, which totally defeats the purpose of using the tax program (and paying extra for e-filing a state)
I've use H&R Block Premium for a number of years now and it makes taxes easy, fast and reliable to deal with. Questions that arise are answered clearly within the program. It is really a good value.