I moved during this tax year and therefore I had to fill out two state in addition to the federal. The program got my North Carolina taxes completely wrong
Answer the questions in 'interview, and every thing is easy. We had a complicated tax year in 2020 and had a professional service also do our taxes. The results were within a few dollars of each other. I trust the program.
I've been using HR Block tax software since 2002 with no regrets. Easy to use and covers everything for my needs as a sole proprietor. Have heard from the IRS one time (last year) and it was their mistake.
I like the software and have used it for the last few years. I am somewhat computer savvy but I think it needs to be more intuitive for someone that may not be. I find myself at times trying to figure out what to do next. An example that comes to mind is when the software does a completion check it really doesn't give very good direction as to what or how to correct the discrepancy.