The software works if you are knowledgeable in taxes. Wait times are interminable if you need to receive help, and finally getting through (35 minutes for me) only to be thrown off to start waiting over again (25 minutes) is common.
It would be better if you could first do a quick calculation of total deductions rather than having to go through them line by line to see if standard deduction is clearly the obvious choice. Also there should be an easy link to report apparent program errors. State tax e file should also be free.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I was happy to get it all done. It is always a chore that I just put off until I have to. This time an old friend talked me in to it and I am glad she did.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I really like the software compared to Turbo Tax. I was very pleased at the ease of using when I figured out my taxes filing jointly. When I tried to do them filing separately the software deleted my info on my spouse and kept asking if I wanted to input info from my previous entries it would delete them or put all the info in I didn't want. I ended up doing everything again for both, added info for three separate filings. What a pain.