Customer service by phone was excellent. She was pleasant, knowledgeable, and patient. Issue was fully resolved. LR
Pros: Easy to prepare, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Customer Rating
5
Great Program! I have used this for years!
on April 18, 2020
Posted by: rj39
from Broken Arrow, OK
No problems. I have used this for years. The only question in the back of my mind is as follows. I don't get in a big hurry to get my taxes turned in, although I never get or need an extension. By taking my time I usually experience from one or a few updates. If I turn in my taxes quickly, what happens to me if a critical update comes out later, after the fact? Do I miss out on a bigger refund and not know it?
It works pretty well although not perfectly. For example, on some sceens if you press the back button it takes you to the start of the section, not just the previous screen. Also, I needed to submit some extra schedules and my Premium program said to "see instructions." No instructions were to be found in the program nor the help section.