Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Average customer rating
4.3
(24,730 Reviews)
Rating breakdown 24,730 reviews
5 Stars
15,906
4 Stars
4,479
3 Stars
1,813
2 Stars
1,013
1 Star
1,519
81%of customers recommend this product.
(
7,614 out of
9,412)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS [Digital]
Customer Rating
4
First year to Fail a Perfect Score
on April 9, 2020
Posted by: RevRobin
from Saint Petersburg, Florida
I have used H&R Block software for over 10 years to prepare my 1040 but also a 5227 and a 990 PF for other, considerably more complicated, reports. The failure this year is because they omitted to program for the exception to the rule in the case of Form 8962. For instance if a family member turns 65 during the year they leave the Marketplace and segue into Medicare. So far, so good. But two dependents who had to re-enroll on the Marketplace as individuals. The result was three different 1095-A forms to reconcile into the 8962. I have always loved the narrative in the past because of its user friendly interface. This time it failed because there seemed no way to conflate three 1095-A's to come up with totals that accurately sums for the columns required on the form. With all the other worksheets available in the software, it would not be a challenge to offer one for extraordinary scenarios like this one. Finishing the final return required much more time and research to produce using IRS online forms and instructions to complete. One other line was misdirected in the software, Line 14 on Schedule A did not warn of the exception to the IRS instruction to "Add lines 11 through 13" which would leave a 0 on that line unless digging into the instructions to research the real formula. I hope you do better next year. Feel free to contact me for more suggestions, GUI included!
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Made me call to efile
on April 9, 2020
Posted by: UnhappyinNJ
from New Jersey
Unacceptable that I had to call to get my return filed. They would not even let my wife verify when she got the email because I was primary taxpayer. Unacceptable and waster my time!
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
5
Great program with ease of understanding and use
on April 9, 2020
Posted by: UTU Engineer
from Tucson
I have been using Tax Cut for over 15 years, wouldn't change to any other program.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Great program with ease of understanding and use
on April 9, 2020
Posted by: UTU Engineer
from Tucson
I have been using Tax Cut for over 15 years, wouldn't change to any other program.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Racole
from Stockton, Ca
Verified Purchase:Yes
The software loaded very easy and learning was easy.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Hard to efile
on April 10, 2020
Posted by: LJTOH
from O
I had a difficult time e-filing. First it said I needed to update the software, which I tried to numerous times. Then it said my access code was incorrect. I went through the steps , including credit card entering several times before it finally took what I had been entering all along and I got the confirmation. I'm hoping the state charge will be on my statement only once, so I don't have further frustration
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Rob R 1
Verified Purchase:Yes
This was the first year I have used the H&R Block software. I would recommend it as it is straightforward and easy to use.
I would recommend this to a friend!
Written by a customer while visiting HRBlock
Posted by: Cressy
from Portland, Oregon
Verified Purchase:Yes
Most of the questions are straight forward and they tell you where to look for a particular entry or dollar amount if you aren't sure. If you are self employed, you really need to be diligent about keeping records of expenses, a mileage book in your car, etc. Home office? You need to keep track of your utilities for the year and be able to calculate what percentage of your home in square feet is your actual office. Investment monies? It goes thru all that too from your 1099-DIV and 1099-R's, etc. Medical expenses can be a deduction too, so keep track of those throughout the year too. The H&R block software covers everything, so you don't need to be an accountant to understand how to do your taxes.
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock