Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(28,175 Reviews)
Rating breakdown 28,175 reviews
5 Stars
17,575
4 Stars
5,242
3 Stars
2,256
2 Stars
1,277
1 Star
1,825
80%of customers recommend this product.
(
9,431 out of
11,743)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Customer Rating
1
Final Year With H & R Block
on March 27, 2017
Posted by: JAK2070
from Wisconsin, United States
Marital status:Married
State refund came back less because depreciation for mileage needed to be added back into household income. Also, didn't notify me that Schedule needed to be deleted and filed on paper which held up return. Lastly, completed deleted one of our returns. Needed to do updated at filing stage and just deleted it. It was gone! Been using H&R for 14 years, Second year in a row with bugs, bugs bugs..No more.
Cons: Doesn't maximize refund, Hard to fix issues
Pros: Easy to install
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
1
Too many issues
on March 27, 2017
Posted by: BeeJay41
from Kansas City, MO, United States
Marital status:Married
On some forms the check at the end stated the box had to be left blank. On the IRS instructions it has to be filled. There were forms with nothing on them and I could not delete. I have used tax software - primarily this brand for over 20 years. There have been issues in the past, but this year the program seems to argue with itself too much. Wish I had gone with the other guys. I cannot even efile unless I wanted to make false statements. First time in a very long time I have had to paper file.
Cons: Time consuming, Hard to fix issues, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
4
Getting better every year but still not quite ther
on March 25, 2017
Posted by: Buzz9192
from Phoenix, AZ, United States
Marital status:Married
Every year it gets better with the explanations in the interview. However, it still leaves it up to the individual to find missing components (like pointing out all deduction opportunities and opportunity to purchase federal savings bonds with refunds) and it still has yet to incorporate all state tax extended forms (credits forms for example).
Cons: Doesn't maximize refund
Pros: Easy to install, Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Poor Data entry for Stock Information
on March 24, 2017
Posted by: SC Tax Filer
from Bluffton, SC
Marital status:Married
Stock trade information was not able to be loaded directly from all brokerage houses. Even when loaded, if hundreds (or more) trades had to be verified, the process was extremely time consuming and difficult to accomplish
Cons: Time consuming, Hard to prepare, Hard to import
Value
3
Written by a customer while visiting HRBlock
Customer Rating
3
State (MD) : instructions, interview confusing
on March 24, 2017
Posted by: thetaxmaven
from NC
Marital status:Married
A complicated year for us because we moved from one state to another. With the MD program the interview was confusing about what was "non-resident MD income" --tho the FAQ section was somewhat helpful I ended up getting the NC state forms and doing them by hand following their instructions--and then going back into the software to find out why it wasn't showing enough income for the non-MD residency when we still had income from MD. It was the question about the social security income that was to be deducted for MD. The program was going to deduct the MD portion TWICE on the non-resident form because of one of my interview answers that seemed correct given the question--what portion of the deductible (ss) income did you receive when you were a resident? When I changed the answer to indicate ALL of the year's ss income, the "long hand" (using MD directions from their website) and the H and R forms correlated. Whew. To have to leave the software and do the taxes the old fashioned way--and then return to the software to diagnose the disparity--makes me think I should ask for a refund of the state software program. We are not using the e-file because it won't work with the necessary overrides for computing the MD AGI ratio for the non-resident form --which the MD program told us we needed to do--but didn't instruct us how. Grateful for the software engineers who have brought these tax programs this far, but wishing I'd had a better experience with the MD program this year.
Cons: Time consuming, Hard to prepare
Pros: Easy to install, Easy to import
I would recommend this to a friend!
Value
2
Written by a customer while visiting HRBlock
Customer Rating
4
Nice program
on March 23, 2017
Posted by: DCoop
from Delaware, United States
Marital status:Married
The software covered everything that I needed it to cover. The only flaw that I found was the software double-counted by real estate taxes. I entered them in for my wife's home office. I didn't know that I shouldn't enter them in for Schedule A until I reviewed my return. I had to go back in and remove the real estate taxes from the Schedule A itemized deduction section to get it to report accurately.
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
5
Great explanations with ease to follow.
on March 22, 2017
Posted by: Star Hobdy
from El Paso, Texas
Marital status:Single
I love the audit, error check and ! icon, easy to learn and know your mistakes, Thank you
I would recommend this to a friend!
Written by a customer while visiting HRBlock
Customer Rating
4
Dependable and accurate
on March 22, 2017
Posted by: Wood guy
from Washington State
Marital status:Married
Have used HR Block Tax Software for years, but it seems every year at least one bug in the program causes a need to seek help with online chat or via phone. Enough to cause frustration and time loss and rate at 4 starts.
Cons: Hard to fix issues
Pros: Easy to install, Maximizes refund, Easy to import
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock