We found that the program was not sufficiently user friendly with State returns, especially with multi-State. We purchased 2 state programs [ultimately we needed 3.] but didn't feel the returns as prepared by the software were correct. A CPA firm found that they were very incorrect. I would have no problem using the program again for federal and 1 State, but never again for multi-state.
Bought shortly into 2018. Helped me file extension and get my taxes done on time. Have used the same program several years. Imports information from previous year making prep easier.
Pros: Easy to install, Easy to prepare, Maximizes refund
I have been using this software for many years now. I do have an accounting background and did taxes professionally for years and find this software easy to use for me but I can see people who have little to no background having trouble.