I find the product easy to use, informative and it meets my needs in tax preparation. I like doing my taxes! and learning about updated tax issues. My ttax return was simpler this year, so I could not benefit from more features of the program! Thanks so much for your excellent service. We shall meet again.. Be Well!
This is my first time using H&R Block tax software, and overall the experience was okay. I imported my 2017 taxes that were done with competing software, and everything for federal imported as expected. The interview process is different than what I was used to, but seemed complete. The navigation also took some time to figure out, but I consider it to be part of the learning curve needed when one switches brand of tax prep software. Overall I preferred the H&R Block interview process.
The state software is very lacking, and it's obvious that not much attention was given to it. While the state tax has an interview, the process/procedure wasn't near as organized or polished as the federal interview. My state taxes include the main income tax forms and a separate property tax refund form. While the interview asked about both forms, it only printed out the main income tax form. I had to manually locate and print the property tax refund forms. Fortunately I knew that I was missing the property tax form so I didn't miss out on the property tax refund. The other issue I had, and wasn't used to, was the need to go to the state's Web site to download payment forms. One would expect that to be part of the tax software.
It's possible (and likely) that this particular state software is a mess because I live in a state that couldn't decide if they wanted to follow the feds lead for simplified taxes.
I tried H&R Block tax software because of a friend's recommendation, and because it was lower cost than the main competing software. What I like is that there are fewer versions, and those versions include more options. I will likely use it again next year.