I have been purchasing this software, since I can chat with tax professional for free. It had been so easy, but not this year. To find the link was made too complicated, and waiting time was not showing, which made it harder to use. Hope this was not done intentionally.
it was difficult to go back to the return, I haven't figured out how to look at at the whole return to see if something is missing.a couple pf entries never made it. had to delete the whole return and start over/
Have used H&R for over a decade now. I was surprised that the product only included Federal file and not state even though the state program was included. Also was surprised that tax modeling required redundant entries. If I've entered the data one and it was classified correctly why would I need to enter it again? I was verifying that Married Filing Joint was still better than Married Filing Separate.