Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(26,545 Reviews)
Rating breakdown 26,545 reviews
5 Stars
16,849
4 Stars
4,881
3 Stars
2,019
2 Stars
1,137
1 Star
1,659
81%of customers recommend this product.
(
8,598 out of
10,642)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Posted by: Stuman24
from New York
Verified Purchase:Yes
First time user here. It was easy and user friendly. The only concern I have is, if you made mistakes and want to correct it you can’t correct it right there and then. I didn’t know that you need to click file and do your corrections there. It took me forever keep clicking the page and it will not save the corrections I made. It was frustrating but I figured it out.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Kansas
Verified Purchase:Yes
Generally speaking, it's a good product. However, this year, it messed up the capital gains totals summary page for my downloaded brokerage accounts. It took the capital gains totals of the first one I downloaded, then propagated it to all of them. And they never changed, even after I edited some transactions. The amounts on the form look right, but I'll be nervous until I get my refund. Tried to report the bug, but there was no way to do so.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bitjet
Verified Purchase:Yes
I ran into a couple of bugs dealing with RMD and SEHID. I needed support from AI to solve them. I would suggest adding an AI capability to read 1099 directly; for example complex 1099-B input.
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Dlr711
from Fl
Verified Purchase:Yes
Overall pleased with software. A few items could be better. Every year I have to renter the 1099 royalty info. If the basic info could be there for me to update like the w2s it would save time. Like the five free federal e-files. Like state is included. Easy to use.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: bob1380
from Texas
Verified Purchase:Yes
I have been using your software for many years. It is straight forward. Although, some section of it are not clear and need more detail explanation and perhaps giving some samples.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: NEETJANE
from SOUTH CENTRAL KANSAS
Verified Purchase:Yes
VERY EASY AND MY HUSBAND LARRY, IS DECEASED. HE PASSED FEB 12. I WAS PLEASED WITH THE EASE OIF THIS PROGRAM.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for your kind review. We’re glad to hear the program was easy to use during what we know can be a difficult time. Our sincere condolences on the loss of your husband, Larry. We truly appreciate your trust in us and thank you for taking the time to share your experience.
Written by a customer while visiting HRBlock
Posted by: Bleppo
from Tempe, AZ
Verified Purchase:Yes
Great software. Easy to use and the interview questions walk you through the process. The audit at the end is also helpful in catching things that could bring attention through an honest error. I have been using HR Block for over a decade and a half and the results are always good with maximum refund. I have also used Turbo Tax, very similar, but I am a Block fan..ha!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: JDLyon
from New Haven, CT
Verified Purchase:Yes
There should be a way to make the text larger. If I have to make a correction, I don't want to have to go through the entire section again before returning to where I left off. Navigation could be improved.
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
Value
4
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock