Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(26,448 Reviews)
Rating breakdown 26,448 reviews
5 Stars
16,806
4 Stars
4,856
3 Stars
2,005
2 Stars
1,130
1 Star
1,651
81%of customers recommend this product.
(
8,549 out of
10,577)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Posted by: Anonymous
from FL
Verified Purchase:Yes
Have used this tax product now for several years and find it easy to work with and get my stock sales recorded properly.
Pros: Easy to prepare
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
2
Gets worse every year.(the downloadable version)
on April 2, 2026
Posted by: Emcaf
from Az
Verified Purchase:Yes
I’ve used your sw for about 15years. I do the taxes for 6 of my family’s taxpayers. Each year the sw seems worse and worse. And the ai assistant is terrible, doesn’t address any of my concerns instead pointing me in silly directions. The sw seems to ask many question with very limited applicability but misses key issues likely important to many tax filers. And the warnings seem bugged.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Tom202642025
from San Antonio
Verified Purchase:Yes
I find the tax software is getting more difficult to use than in years past. Because of the lack of detailed explanations, I found myself researching on the web to enter correct information.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Beware of the lack of transparency/support
on April 2, 2026
Posted by: Jan Worth
This was a considerable burden in amount of completion time involved in due to the crude way required to toggle from screen to screen. Also the fact that any state credits of which there are now many due to the multitude of tax changes render the e-filing of state taxes null and void requiring a print out in which alternative printing is required so beware of this or you will waste a multitude of costly copy paper.
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Charitable organization error code
on April 2, 2026
Posted by: Child crisis Arizona
I wanted to bring it to your attention of the mismatch of charitable organization Child Crisis Arizona code 10012. It's been giving an error for years. Their website and IRS website both confirm the code 10012, but this software does not accept it during the Accuracy review, and won't allow me to efile AZ state taxes. Please correct this error for future programs.
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (16,547) ratings-only reviews
Overall Customer Rating
4.5
Would recommend? Yes
(
1,860 out of
2,068)
Value
4.4