Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(26,392 Reviews)
Rating breakdown 26,392 reviews
5 Stars
16,780
4 Stars
4,845
3 Stars
1,998
2 Stars
1,125
1 Star
1,644
81%of customers recommend this product.
(
8,525 out of
10,543)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Posted by: Tree O
Verified Purchase:Yes
Great product, works as advertised. Been using this product for cover 10 years
Response from HRBlockBy Sydney, Social Media Department, April 1, 2026
We are truly delighted to hear about your positive experiences! We sincerely appreciate your time, continued loyalty, and trust in our services. Thank you for taking a moment out of your day to share such valuable feedback, it means a great deal to us. We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: bob27587
Verified Purchase:Yes
Was unable to efile taxes due to errors. New software was required. Unable to download OHIO update program without error.
Response from HRBlockBy Sydney, Social Media Department, April 1, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: jd3025
Verified Purchase:Yes
I've used this software for several years with no major complaints. While tax issues are seldom easy, this makes DIY. tax prep do-able.
Response from HRBlockBy Sydney, Social Media Department, April 1, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Austin, TX
Verified Purchase:Yes
H&R Software is still difficult to download correctly. Failed to address my Big Beautiful Bill problem. (H&R response: Send us more money and we'll fix it for you.) I'm using TurboTax next year.
Cons: Time consuming, Hard to prepare
Value
2
Response from HRBlockBy Sydney, Social Media Department, April 1, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from DFW area
Verified Purchase:Yes
Consistent for many years with results generating bigger refunds than other programs when done side by side.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 1, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from West Virginia USA
Verified Purchase:Yes
Enrolled in the automatic program. Email came in, accessed and downloaded program, installed flawlessly, entered code, imported last years info and I was all set. When federal done, took me to download my state program, same thing....installed and was up and running. Audit check ran for both fed and state and came back I was good to go. Filing took seconds and I got confirmation emails. Hate doing taxes, but this program makes it a lot less painful.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: dxradio
Verified Purchase:Yes
lifetime turbotax user. switched because of the many problems i have experienced with tt. i will not look back and glad i made the switch
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Elyodde
Verified Purchase:Yes
I've used this program for decades and, overall, it does a good job. My problem is the code provided for submitting my federal return didn't work and it cost me extra to file.
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock