Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(26,392 Reviews)
Rating breakdown 26,392 reviews
5 Stars
16,780
4 Stars
4,845
3 Stars
1,998
2 Stars
1,125
1 Star
1,644
81%of customers recommend this product.
(
8,525 out of
10,543)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Posted by: Rocket RC
from Rossmoor CA
Verified Purchase:Yes
Your product was average at best. I could not get your software to upload my account information from Merrill Lynch and T Rowe Price. I had to enter it manually. You have a ways to go to measure up to Turbo Tax.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I've used this software for many years. Unfortunately, it is not getting better. In fact, it's becoming harder to use. This is not because taxes in general are more difficult to understand. Instead, it appears that whoever is setting up the prompts in the program software is not testing them on actual users. In my own case, I've prepared several returns this year. And in doing so I've come across several instances where the questions/prompts could be answered either way, and each would be correct! This is horribly confusing, and requires referring to the IRS regulations to understand what exactly is needed. That's not helpful, and simply makes the whole experience more difficult. I think I'll try TurboTax next time.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
Written by a customer while visiting HRBlock
Posted by: Pete32955
from Florida
Verified Purchase:Yes
Used it for years - loved it. However, went back to look at the status which read NOT FILED. I checked IRS and they had cashed my check over 20 days ago. I retransmitted it to the IRS and was told they already it. Once filed I took updates to check the status. If this is the problem, you need to warn users DON'T TAKE UPDATES AFTER YOU'VE FILED.
Cons: Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: KWSpurs
Verified Purchase:Yes
The AI assistant was not very useful. Questions were unanswered or not able to be answered that I think should have been. Maybe I needed a subscription or to opt into some service but I think in today's AI centric world that basic questions related to the content within your product should be available.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Wausau, WI
Verified Purchase:Yes
It worked as usual, although support for dual citizens is marginal, like dual recipient of social security.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Improve with more ability to scan documents
on March 31, 2026
Posted by: HalAR
from WA
Relatively easy, but it would be easier if I could simply scan the tax documents I have received from my various accounts.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: dont bother me anymore
from California
Verified Purchase:Yes
This software is not for regular users. Very difficult to understand designer's logic. It doesn't seem thinking things logically.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sydney, Social Media Department, April 1, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Great program but may have bugs you need to check
on March 31, 2026
Posted by: Anonymous
from VA
Verified Purchase:Yes
I have used your software for years, this year is the first time the past 1099s were not imported. This has cost me time and effort. I love the software and the new AI. However the AI keeps saying it is not capable of providing information on this an that.
Pros: Easy to prepare, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 1, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock