Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(26,392 Reviews)
Rating breakdown 26,392 reviews
5 Stars
16,780
4 Stars
4,845
3 Stars
1,998
2 Stars
1,125
1 Star
1,644
81%of customers recommend this product.
(
8,525 out of
10,543)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Posted by: tactuary67
from California
Verified Purchase:Yes
H&R Block as a tax calculator is fine. I think the format mostly works well, with one major exception. It is difficult, and at least unintuitive, to trace back numbers that are filled out back to particular questions. Adding that feature or making it more user friendly would be very helpful.
As a software, it was very difficult to download and install. I needed to call for help for each of the federal and state downloads so that I could use executable files as opposed to the auto update that happens within the software.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Missouri
Verified Purchase:Yes
Have you H&R Block premium software for number years it works great for me
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
I appreciate that it’s doing the tedious calculations for me in the background. I trust that it is asking me the right questions but I’ve seen that it occasionally skips over some topics or shouldn’t. Also, needs to provide more in depth explanations for how it treated some inputs. Still requires that you “keep your hands on the wheel “ to confirm the results are reasonably accurate,
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
3
Not sure I will be back after 10years with you
on March 31, 2026
Posted by: Ralvat
from Bridgewater,NJ
Verified Purchase:Yes
I have been using your program for years, but this year the AI aspect was horrible. Once I decided that I would like to pay extra to have a tax pro look over my return, figuring out how to make that happen was horrible.
Pros: Easy to import documents, Fast
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: easyeddie
from greenwood indiana
Verified Purchase:Yes
did the job i guess. struggled resolving issues. difficult going back and executing the final edits after corrections were made.
Pros: Maximizes refund, Fast
I would recommend this to a friend!
Value
2
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: norrislte
from near Dallas, TX
Verified Purchase:Yes
PROS:
It was easier to switch to forms than TurboTax.
It caught a mistake where I put a value in the wrong place on a form.
Importing fianancial data saved me a lot of time.
I like how my bank information was entered in twice to insure accuracy.
It was easier to switch to forms than TurboTax.
It caught a mistake where I put a value in the wrong place on a form.
Importing fianancial data saved me a lot of time.
I like how my bank information was entered in twice to insure accuracy.
CONS:
AI help was less than helpful, and the sugestions didn't pertain to what my question was.
It didn't automatically fill out the 1040-ES.
On a K-1 entry, Program said to call or visit an office for help.
AI help was less than helpful, and the sugestions didn't pertain to what my question was.
It didn't automatically fill out the 1040-ES.
On a K-1 entry, Program said to call or visit an office for help.
Value
4
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Cuddlebud
Verified Purchase:Yes
Program installed quickly and was easy to navigate.
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Connecticut
Verified Purchase:Yes
Consistently simple and it works. One small glitch I encountered. Having passed all the tests I pressed the "FILE" tab and after a few seconds got a message that I needed to attach a file before the return could be transmitted; but there was no indication of what that attached file should contain. I just guessed at what might suffice and attached it to my return. Then the return was transmitted successfully and accepted. You might consider that when Form 5695, Energy Equipment Credit is being filled out to put the file attachment requirement there so as not to cause consternation at the very last step of the process.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock