Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(26,392 Reviews)
Rating breakdown 26,392 reviews
5 Stars
16,780
4 Stars
4,845
3 Stars
1,998
2 Stars
1,125
1 Star
1,644
81%of customers recommend this product.
(
8,525 out of
10,543)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Customer Rating
3
Be ready for issues!
on March 29, 2026
Posted by: Tedwill
from Seattle
The software for MAC has numerous issues. The most glaring issue is that "Help" button does not work, it doesn't do anything. The automatic updater demands an update every time the software is opened. It downloads and reinstalled the update it just updated over and over. There are confusing terms used and no help to clarify. If you have a more complicated return, you will see these issues
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Support no help. Told me to get online version
on March 29, 2026
Posted by: DaveNF
Verified Purchase:Yes
Software would not import Scwab 1099. Wasted my money
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bob from Buffalo
from New York state
Verified Purchase:Yes
I think the process of preparing the tax returns is pretty easy and covers all the bases
Very disappointed that the tax computation for capital gains tax is considered proprietary
It is not proprietary
It is what the IRS sets forth
You should make it available to the taxpayer
Very disappointed that the tax computation for capital gains tax is considered proprietary
It is not proprietary
It is what the IRS sets forth
You should make it available to the taxpayer
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Craig46
from Truckee CA
Verified Purchase:Yes
I have used H&R Block Premium every year for many years with good results. Sometimes I miss an entry. This year I missed entering Social security, I don't know how but I caught it before filling. It would be nice to have a check list.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NYC
Verified Purchase:Yes
Mostly does the job. But there is no useful help. Had to go to chatgpt for answers to tax questions. Basically its a form filler.
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I’ve used the programs for years and am satisfied with the results.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Missouri
Verified Purchase:Yes
Like the program but, pay for program then fee after fee just not right
Pros: Easy to prepare
Value
2
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Works well but it Shows an update is a available but it would not update with a lot of extra steps
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock