Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(26,262 Reviews)
Rating breakdown 26,262 reviews
5 Stars
16,723
4 Stars
4,810
3 Stars
1,981
2 Stars
1,111
1 Star
1,637
81%of customers recommend this product.
(
8,452 out of
10,451)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Customer Rating
2
Don't be fooled by standard or itemized deduction.
on March 29, 2026
Posted by: Anonymous
from Vermont
Verified Purchase:Yes
I was disappointed in the fact that the program changed from previous years in the interview process. In the past, the program would ask for Standard Deduction or Itemized deduction, and let you fill out itemized deductions, then itself would recommend and choose the better after the interview. It did not recommend or give me a choice after the interview. This caused me to file using much smaller standard deduction, and then having to do an amended return afterwards to fix that mistake.
Pros: Fast
Cons: Doesn't maximize refund, Hard to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: OHMITN
from Memphis TN
Verified Purchase:Yes
I have used H&R software for many years. All went well until this year:My financial Advisor who oversees my IRA changed companies - therefore I got TWO 1099-Rs for the same account 1) before May 2025 & 2) after May 2025. My first trial to file was caught by the software as "insufficient withdrawal of RMD". When the mistake was corrected the Red Flag at review was not removed so I waited and sweat for 5 weeks while additional forms appeared in several updates. All well at the end but at 87 I don't need that kind of excitement.
Pros: Easy to prepare
I would recommend this to a friend!
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Denver, CO
Verified Purchase:Yes
H&R Block tax software is updated regularly, easy to use, clearly explained and helpful in completing and filing your taxes - both federal and state.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
3
Be ready for issues!
on March 29, 2026
Posted by: Tedwill
from Seattle
The software for MAC has numerous issues. The most glaring issue is that "Help" button does not work, it doesn't do anything. The automatic updater demands an update every time the software is opened. It downloads and reinstalled the update it just updated over and over. There are confusing terms used and no help to clarify. If you have a more complicated return, you will see these issues
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Support no help. Told me to get online version
on March 29, 2026
Posted by: DaveNF
Verified Purchase:Yes
Software would not import Scwab 1099. Wasted my money
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bob from Buffalo
from New York state
Verified Purchase:Yes
I think the process of preparing the tax returns is pretty easy and covers all the bases
Very disappointed that the tax computation for capital gains tax is considered proprietary
It is not proprietary
It is what the IRS sets forth
You should make it available to the taxpayer
Very disappointed that the tax computation for capital gains tax is considered proprietary
It is not proprietary
It is what the IRS sets forth
You should make it available to the taxpayer
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NYC
Verified Purchase:Yes
Mostly does the job. But there is no useful help. Had to go to chatgpt for answers to tax questions. Basically its a form filler.
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (16,503) ratings-only reviews
Overall Customer Rating
4.5
Would recommend? Yes
(
1,835 out of
2,043)
Value
4.4