Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(26,143 Reviews)
Rating breakdown 26,143 reviews
5 Stars
16,662
4 Stars
4,780
3 Stars
1,967
2 Stars
1,103
1 Star
1,631
81%of customers recommend this product.
(
8,385 out of
10,374)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Posted by: GreenAcres420
from Salem, OR
Verified Purchase:Yes
I have been using the program for years and never been disappointed. Program is very easy to use and if you get stuck the help features are great. I would recommend this program to anyone that asks for a tax program.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 26, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
2
Unhappy - final update for Depreciation took long
on March 26, 2026
Posted by: KRPB
from WI
Verified Purchase:Yes
I had my taxes completed beginning of February, but I could not submit them until the Depreciation segment was "fixed". TaxCut kept saying the next update would fix the issue. But the next update said the same thing. It took over 4 weeks to finally get a correction in the Depreciation section so I could submit the forms.
I've used TaxCut since around 1990 and have never been disappointed like this until this year.
I've used TaxCut since around 1990 and have never been disappointed like this until this year.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Stockton CA
Verified Purchase:Yes
I bought two months ago and I always use H & R software.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 26, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
5
H&R Block software continues to fit our needs!
on March 26, 2026
Posted by: WinFam
from Iowa
Verified Purchase:Yes
H&R Block tax software has been a reliable resource for our tax filing needs each year. The 2025 version met our needs, including covering the newest tax law changes.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 26, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: JackH33
from New Braunfels, Texas
Verified Purchase:Yes
I am very satisfied with the work you did on my 2025 Income Tax Return. Keep up the good work.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: TNE17
from Wyoming
Verified Purchase:Yes
We have been using H&R Block for several years and have always appreciated the ease of filing our taxes.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: Erma3554
from Superior, WI
Verified Purchase:Yes
I am so frustrated with this program! I will not use Block, again! The program will not allow me to e- file ANY state return. I keep getting a message saying my credit card is not valid. I have tried six different cards, and I get the same message every time!
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jules23
from Des Moines, IA
Verified Purchase:Yes
Most of the software was ok (would give 3-4 stars), but then a huge annoyance hit - no more import functionality for Merrill Lynch documents! Wasted many hours manually transcribing the necessary information from countless 1099 forms into the program. Not sure what H&R company leadership was thinking!
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock