Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(26,143 Reviews)
Rating breakdown 26,143 reviews
5 Stars
16,662
4 Stars
4,780
3 Stars
1,967
2 Stars
1,103
1 Star
1,631
81%of customers recommend this product.
(
8,385 out of
10,374)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Posted by: 85Cat
Verified Purchase:Yes
May not be your fault but wading through the worksheets muddies up the preparation process. I would like to have less of them jumping into the screen. Also, you need to clean up some of your questions. There are some that are hard to understand what you are asking which allows things to be entered in the wrong box.
Response from HRBlockBy Corrina, Social Media Department, March 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Reliable software
on March 25, 2026
Posted by: Dirtbike Doug
from Florida
Have been using the H&R Block software since 2002 and would not use anything else
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Johnstown,CO
Verified Purchase:Yes
Use this software for the first time to file my taxes, everything went smoothly. Thank you!
Pros: Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Roxie24
from Ga
Verified Purchase:Yes
I had no problem using this software. I did try the online version and couldn’t figure out investments but the software works great.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 26, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: RindyG18
from Rome, NY
Verified Purchase:Yes
I have used this program for years and other than a few glitches, it has been my go to tax software.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
4
Great software but getting help from you guys is d
on March 25, 2026
Posted by: Freedom 1960
from Florida
Verified Purchase:Yes
The software is the best. However, accessing help from you guys have proven to be quite challenging for me.
Pros: Maximizes refund, Easy to import documents, Fast
Cons: Hard to prepare
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 26, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Indiana
Verified Purchase:Yes
I have been using this program for over 20 years and I was always done right.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 26, 2026
Hi Chris! Thank you for the great review. We’re glad you’ve been using this program for over 20 years and that it has always done right by you. We appreciate you sharing your experience!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
This is my go to tax software for over a decade now. It is simple, comprehensive and accurate. I don't begin to need everything it offers...but it serves all my needs
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, March 26, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock