Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(26,097 Reviews)
Rating breakdown 26,097 reviews
5 Stars
16,639
4 Stars
4,772
3 Stars
1,963
2 Stars
1,096
1 Star
1,627
81%of customers recommend this product.
(
8,359 out of
10,341)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Posted by: Going down if continues
Verified Purchase:Yes
I had to enter manually all entries for my Merrill account, unfortunately this was the year made many changes in my account. I was using HR block premium software for atheist for previous 15 years.
Response from HRBlockBy Maria, Social Media Team, March 25, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Eric998
Verified Purchase:Yes
Does the tax forms great! Easy to use. Delightful in fact. Just wish the government would update some of the forms early on so that I could file sooner.
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: rono1129
Verified Purchase:Yes
I bought the premium software as soon as it was available. Your tax updates were spot on.
I used your e-file for my fed and state taxes. It was a breeze.
I have been a customer for at least 10 years.
I used your e-file for my fed and state taxes. It was a breeze.
I have been a customer for at least 10 years.
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Saelm,OR
Verified Purchase:Yes
I was unable to import any information, as it was incorrect. Nobody could help me get the correct information.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Maria, Social Media Team, March 25, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Roy7667
Verified Purchase:Yes
Things ran well but home office initially indicated one deduction amount and then later when reviewing the Refund amount changed significantly. Also reran investment import twice and refund amount drastically reduced. Had to restart with original file before update. A few sections lacked sufficient explanation to determine proper answer. Cost for state program excessive.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: RNS57
Verified Purchase:Yes
Very disappointed after using Tax Cut for over 10 years. Could not import 1099’s. Technical problems. Support very poor. I’m moving to Turbo Tax.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Maria, Social Media Team, March 25, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: buffalo wing wear
from buffalo ny
Verified Purchase:Yes
overall good. time consuming to read all the instructions, but required to get everything right. add form 709 in the future
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Bc2025hrb
from Florida
Verified Purchase:Yes
Did not preprint estimated vouchers. Prints way too many pages that are unneeded.
Pros: Easy to prepare
Cons: Hard to import documents
Value
3
Response from HRBlockBy Lexis, Social Media Team, March 25, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock