Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(25,906 Reviews)
Rating breakdown 25,906 reviews
5 Stars
16,537
4 Stars
4,721
3 Stars
1,945
2 Stars
1,085
1 Star
1,618
81%of customers recommend this product.
(
8,258 out of
10,217)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Posted by: Eldrick
Verified Purchase:Yes
The address to send the Iowa return needs to be the address on the tax form. Last year my Iowa return was returned because the post office would not deliver it.
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: WDG1
from Menifee, CA
Verified Purchase:Yes
Very disappointed compared to previous years. After starting my return using the basic program, I was offered a discount on the premium version. I was lead to believe that the state cost would be included. So I continued on only to have the entire program crash about 85% thru. I was able to finally finish, but when I completed the state return, I had to pay again to file. I will not ever again upgrade from the basic version which worked perfectly in the past years.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
Written by a customer while visiting HRBlock
Customer Rating
1
on March 21, 2026
Posted by: waste of time who knew
According to IRS, EFILE is permitted for past due returns, however, this program is saying I need to mail in my brother's return. I am very disappointed as I have paid the Georgia fee, now I have to choose another tax program and re-pay the fee. I will not be using this program again
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: GLOB504
Verified Purchase:Yes
It uses last year's tax return which makes tax filing much easier. I did my taxes in a couple of hours. Will use H&R Block software from now on, as long as the price remains reasonable.
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NY
Verified Purchase:Yes
This is the easiest, accurate and most user friendly program in the market
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Illinois
Verified Purchase:Yes
I’ve purchased this software for a number of years and plan to continue to do so. Easy to use and affordable. Highly recommended.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Louisville ky
Verified Purchase:Yes
Fairly easy to use transfers data from last year without issue. Seems to be more complicated than in previous years.
Pros: Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: lrn9
from USA
Verified Purchase:Yes
the software is easy to use and the conversational format has a calming effect.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock