Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(25,659 Reviews)
Rating breakdown 25,659 reviews
5 Stars
16,398
4 Stars
4,665
3 Stars
1,921
2 Stars
1,074
1 Star
1,601
81%of customers recommend this product.
(
8,133 out of
10,062)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Posted by: Another Reluctant user
Verified Purchase:Yes
I have used your software for years, first starting with Tax Cut by Kiplinger. It is not perfect, but is functional, and i have become familiar with it. My biggest disappointment with it is that it does not allow me to download my stock investment 1099 - It runs for a very long time and then fails, giving me an error message saying there is not enough room for the file.
Response from HRBlockBy Asiya, Social Media Department, March 19, 2026
Thank you for sharing your feedback with us. We’re sorry the 1099‑B import isn’t working as expected—especially after the long processing time. We appreciate your loyalty and want to help get this fixed. Please feel free to contact us at 1‑800‑472‑5625 so we can look into the issue and work toward a 5‑star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: this is flawed software
Verified Purchase:Yes
2025 premium version doesn't carry forward all the valid 8283's from past years so this is flawed software
Response from HRBlockBy Asiya, Social Media Department, March 19, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Tommy T12
from Minneapolis
Verified Purchase:Yes
I’ve been using this software for a number of years. I really like depth of questions and issues brought out for my filing.
Pros: Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 19, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CA
Verified Purchase:Yes
Recommended by an account friend several years ago, has been great.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 19, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Flacoroma
from Chicago IL
Verified Purchase:Yes
Does not support importing 1099-b from Merrill anymore.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Asiya, Social Media Department, March 19, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Albuquerque
Verified Purchase:Yes
I have used for years for personal and solely owned propertership taxes, works ok. The one big ugly bill made a lot of tax changes, not well explained in the program. Normally give five stars, but this year more explanation would help.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 19, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (16,349) ratings-only reviews
Overall Customer Rating
4.5
Would recommend? Yes
(
1,751 out of
1,950)
Value
4.4