Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(25,659 Reviews)
Rating breakdown 25,659 reviews
5 Stars
16,398
4 Stars
4,665
3 Stars
1,921
2 Stars
1,074
1 Star
1,601
81%of customers recommend this product.
(
8,133 out of
10,062)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Posted by: NMstate
from NM
Verified Purchase:Yes
Some of it is good but it made a mistake on my state return. I had to pay an assessment payment.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: From the Mitten
Verified Purchase:Yes
Generally easy to use and trustworthy. A few hiccups were hard to understand in the state filing, but were sorted out by the final form. Have used this company for many years.
Response from HRBlockBy Sydney, Social Media Department, March 18, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Allen Judith
from Illinois
Verified Purchase:Yes
You charged me 2 times and my son 3 times in my Mastercard altogether 5 times in filing our State income tax return just because of your instruction that we can use any 5 digits number pin number but IRS requires their 6 digits pin # Other than that it’s good.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, March 18, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: a_taxpayer
from Portland, OR
Verified Purchase:Yes
Better than doing taxes manually on forms, but still onerous and the software is starting to feel outdated. I wonder how AI can make things easier.
Pros: Maximizes refund, Fast
Cons: Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, March 18, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Impossible to reach a human with a question
on March 18, 2026
Posted by: Vinny in Ohio
The software is relatively easy to use. I purchased the premium product and in the past, I was always able to speak to a person, whether on the phone or via chat, regarding questions that the software didn't answer. This year I was unable to do that. The built in AI tool was just a short step better than a Google search. I found this very disappointing. For this reason, I will probably use a different tool next year.
Response from HRBlockBy Sydney, Social Media Department, March 18, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: bozo25
Verified Purchase:Yes
I have used this program since retiring 8 years ago and it is very easy to follow and use and get responses to questions and have had no filing problems or issues. Very pleased with the program and filing experience.
Response from HRBlockBy Sydney, Social Media Department, March 18, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
3
Missing Forms
on March 18, 2026
Posted by: gjtt
Too many forms not available. program knows they are not there and instructs to use IRS forms and enter by hand.
Lump sum SSDI payment
Charitable cont. over 5k
Lump sum SSDI payment
Charitable cont. over 5k
Cons: Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Orlando FL
Verified Purchase:Yes
The software is easy to use. It tells me what data to input. I assume it does all the calculations correctly.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock