Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(25,624 Reviews)
Rating breakdown 25,624 reviews
5 Stars
16,382
4 Stars
4,657
3 Stars
1,917
2 Stars
1,073
1 Star
1,595
81%of customers recommend this product.
(
8,117 out of
10,040)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Posted by: Henry2026
from IL
Verified Purchase:Yes
Double charge when I submitted the Federal and State taxes. The software was update and resubmitted the file with additional fee charge again for one return.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: barnwell
from Texas
Verified Purchase:Yes
It has served us well this year with timely responses.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Metro Detroit
Verified Purchase:Yes
I used the product last year and was very pleased with the use of the 2024 software and finding answers to my questions or issues. This year, it is like working in a black hole. I had to delete certain forms, since it came up in the review, when I tried to remove an item, it was not allowed, and there was no link to the form that the information was coming from. So I had to delete the entire form and start that form new. Very disappointed with the 2026 software. I think next year it might be back to TurboTax.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RCMU
from KC MO
Verified Purchase:Yes
I have used H & R Block Deluxe with E-file to prepare my taxes for personal income, home business, and now into the world of retirement. I feel confident that my taxes are accurately done when I hit "Send' each year.
Pros: Easy to prepare, Maximizes refund
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from TX
Verified Purchase:Yes
I bought this because I was forced to because I had a 1099-B. I have used the basic program for over 10 years and it was just fine. All of a sudden I had to use the premium program.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
2
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Disappointedguy
from Texas
Verified Purchase:Yes
I've been using for years, but seems like the last few years the detail and thoroughness is getting worse. One example is that this year I got flagged for a problem at the end and neither of the questions that I hadn't answered were ever address during the interview. Also the Okla state interview is lacking and instead of providing forms like extimated tax, the program just said, "go to this OKLA website - we don't provide"
Value
4
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: State Transition Issues
from New Jersey
Verified Purchase:Yes
Been buying and using both the Federal and State (NJ) for years (decades actually) and I feel comfortable relying on the Q&A and results - except for one thing. That is, that there is not a complete transition from Federal to the State. In the latter there is several occasions where you are to go back to the Federal to pick up a number(s) and then decide if and how you must enter that number or modify it for the State. That's ridiculous. Tell me at least what the Federal number is - and then give me input on whether it needs modification. Yes, they tell you where to get the number but it a total waste of time jumping back and forth.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: NMstate
from NM
Verified Purchase:Yes
Some of it is good but it made a mistake on my state return. I had to pay an assessment payment.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (16,344) ratings-only reviews
Overall Customer Rating
4.5
Would recommend? Yes
(
1,748 out of
1,946)
Value
4.4