Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(25,586 Reviews)
Rating breakdown 25,586 reviews
5 Stars
16,364
4 Stars
4,648
3 Stars
1,912
2 Stars
1,071
1 Star
1,591
81%of customers recommend this product.
(
8,096 out of
10,014)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Posted by: JGSSJM
from Texas
Verified Purchase:Yes
It has been a great help to accomplish the Income Tax
Pros: Easy to prepare, Fast
Cons: Time consuming, Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: unhappy12334
from Connecticut
Verified Purchase:Yes
I had many problems with the program crashing (closing unexpectedly) when I would try to do the same things (import my w-2 and go to a specific part of the interview). Unfortunately that was still not functional in March, and the tech chat was unhelpful.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Another Experienced User
from MA
Verified Purchase:Yes
Have used H&R software for over a decade. Easy to use. My only complaint is that on a rare occasion it asks the user to look up something in the prior yr’s return instead of moving the information into the current yrs software algorithm
Pros: Easy to prepare
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: RICK McD
from Fredericksburg, va 22406
Verified Purchase:Yes
The program on Windows 11 will not update, either automatically or manually or by downloading from the website. I can't efile because of it. I'm having to print out everything and mail it in. Very unhappy. I've used TaxCut for years and never had this problem or any other.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (16,334) ratings-only reviews
Overall Customer Rating
4.5
Would recommend? Yes
(
1,744 out of
1,942)
Value
4.4