Customer reviews from HRBlock
H&R Block - Tax Software Premium 2020 - Mac OS
Average customer rating
4.3
(25,586 Reviews)
Rating breakdown 25,586 reviews
5 Stars
16,364
4 Stars
4,648
3 Stars
1,912
2 Stars
1,071
1 Star
1,591
81%of customers recommend this product.
(
8,096 out of
10,014)
Customer Reviews for H&R Block - Tax Software Premium 2020 - Mac OS
Customer Rating
5
Accuracy and verification section is very helpful.
on March 16, 2026
Posted by: Anonymous
from San Francisco Bay Area
Verified Purchase:Yes
I have been using H&R Block Premium Software for several years and it remains just as reliable today as it was those many years ago.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: msb75
Verified Purchase:Yes
I have used the H&R block software for over 10 years and it is awesome.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: James99999
from MI
Verified Purchase:Yes
Many issues. Chatted with help. They told me to manually override many entries. I have used for over 20 years. Worst year ever. Switching to TurboTax.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from ME
Verified Purchase:Yes
Overall, the software is straightforward; however, it assumes that you fully understand the definitions of what is being asked. Hover over help on all input field would eliminate or greatly reduce any confusion as to what is expected for entry for each input field.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sydney, Social Media Department, March 16, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from norwich ny
Verified Purchase:Yes
i have used taxcut for many years, the new one dud not upload last years nearly as well as others did, also its tough to get a tax answer from help, but you can get software answers pretty well.
Pros: Maximizes refund
Cons: Hard to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Sydney, Social Media Department, March 16, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
1
Error in software - still not fixed from last year
on March 16, 2026
Posted by: Anonymous
from los angeles, ca
Verified Purchase:Yes
The federal software should pass through estimated taxes for state and does not pass thorugh 4th quarter. Manual fix then prohibits e-filing. Last year and this year H&R block software is not doing a simple and expected caluculation correclty. And this is a PREMIUM version I paid for. So disappointed it is in error 2 years in a row. Terrible expereience and such a hassle.
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sydney, Social Media Department, March 16, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
5
awesome support
on March 16, 2026
Posted by: Jesse support
from El Paso, TX
the phone support provided by Jesse this morning to get me through my issues on my return was phenomenal.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 16, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
buggy software in the Mac version and bad math
on March 16, 2026
Posted by: ebop
from Phoenix, AZ
Verified Purchase:Yes
I found the software file itself to be a little unreliable for this version of HR Block. It sometimes would not open and the required updates after the beginning of the year would not complete seamlessly, appearing as though the update failed and requiring that the update be started again. I was eventually able to complete my taxes but with some effort. It also seemed that some of the calcs from HR Block's software last year were wrong (thankfully on nothing critical for the prior year's submission--double check your capital loss carryovers calculations!) but an import of data caused THIS year's taxes to be wrong in my first pass through, so I had to redo and submit values manually to avoid problems. I have been using HR software for years, but is was a bad enough experience to make me rethink next year. Keep pushing AI into the process and the decision to drop HR will be easy.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sydney, Social Media Department, March 16, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock